J & R Appliances,

482 East Saint Louis Street, Nashville, IL 62263

"After 2 failed service calls, they replaced our compressor on the refrigerator to fix our freezer. It did not fix it. We called them back several times leaving a message with the receptionist who reassured us the repair man would call and come by. He finally called several days later and wanted to stop within the hour. We were already out of town for a function. He was to call again to reschedule. After several days, we called the office to inquire. This happened several more times . They have never returned and it’s been almost a year. Finally gave up. Poor service."

"Always take great care of me. I call say I need this boom it’s done!!!"

"We bought a new refrigerator and the bezel on the door was cracked they were supposed to replace it over a year ago. There is a large gap as well on the inside of the refrigerator They won't get anymore of my business."

"So a week ago I had an electrical problem with a breaker at my home j&r sent out Jimmy and Jimmy took a look at it and took good care of us it turned out to be not the dryer that we thought it was but he found a problem within a matter of minutes and then within a couple days our dishwasher head went down he just left here very polite very professional we know what we need he's scheduling it and I have a lot of faith in this guy so thank you Jimmy at j&r Appliance"

"It has been almost 5 weeks since I requested repairs to an ice maker of refrigerator that is under warranty (this is actually following repairs made during the summer to the same ice maker of the same refrigerator). So far it has taken 3 weeks to get a technician to come out and look at it and say he needed to order parts that "won't take long" to come in. It has been 2 weeks since then and no one has called to provide an update. They never do. I ALWAYS have to call and ask for the status of parts, a technician, etc. I always wait at least 10 days, but never hear anything. I know the folks are nice people, but I also know that if I were running a business in a small town, keeping the customer informed about their service request would be a high priority. I called about the parts that "won't take long" and explained that that's what I was told. The response was "well I didn't know he told you that." That's the wrong answer. Regardless of what I was told about the parts, I should've received a call once the office knew that it had to be back-ordered and would take longer. That's called customer service. Instead they make you wait, tell you nothing, and just say "sorry" when you call. Seriously? 5 weeks so far to repair something on an appliance that's less than a year old that's already been "repaired" once for the same issue? Unacceptable."