Dell Children's - North Medical Office Building 9010 North Lake Creek Parkway, Austin, TX 78717

"I really love the specialists here but the scheduling department makes it impossible for me to give above 1 star. I have had to wait months to get a scheduled appointment. They rescheduled several times, causing my child to wait for several more months. They have cancelled appointments without texting. And when I do show up on time, they have made my child wait for over an hour. I am lucky because my child has not had significant issues for these follow ups, but for children with significant issues, I cannot imagine having to wait and be rescheduled so many times. This medical office really needs to learn how to help support working parents."

"We had scare with our son and the staff in the er was so helpful. One of the nurses came played the ukulele and made us all laugh and smile after a super stressful day it was so welcomed"

"Careless service is what I would say. They were supposed to give pain medicine but they did not. My kid started to cry uncontrollably due to pain after surgery once he was moved out of recovery room. Then I asked the nurse when the last pain medication was administered. Upon checking they only had given fentanyl that would last half an hour and forgot to give oxycodone that should kick in after fentanyl. I then asked the nurse to give oxycodone which started to work after half an hour. Kid had to go through so much pain"

"It’s a new facility with good doctors. We had to go in to the ER twice in the course of a month for two separate reasons, and were treated fine and relatively quickly (within 3 or so hours). As soon as my son was diagnosed as not a real emergency, he was about to be discharged without any treatment for his symptoms, even though he was in visible pain. We insisted to talk with the doctor again and reluctantly, she recommended some treatment. The billing experience has been just horrible for us. We just happened to be in between insurances because I changed jobs, so we did self pay. We paid our bill out of pocket in full the same day. Several weeks later, we got bills from their lab partners, as expected, and we paid all of those too. Then, 3 MONTHS later we get two bills for thousands of dollars more. They had no record of the payments we made DIRECTLY TO THEM, literally in the hospital, and said they delayed sending out the bill because they were not sure if we were getting COBRA or not (which shouldn’t matter unless they’re ripping people off if they have insurance) By waiting 3 months to send the bills, they pushed us out of the period where we could have actually gotten COBRA, so I don’t know what they were thinking. We talked to their billing team and tried to sort things out. They asked us to send proof of payments, which we did right away. Two months later we’re still getting the same bills in the mail with no record of our previous payments. Don’t go in there with heart problems! You might get a heart attack when you see the bill. Update after I received a reply to my review: Somebody finally acknowledged I has in fact paid them months ago after about another few weeks of back and forth. However it’s been 6 months after we’ve been in and nobody will give us an itemized receipt of the services provided. We spoke to spoke to 5 different agents over countless emails and phone calls with no success. They admit no wrongdoing and are not able to even meet the legal disclosure requirements. Such a shame for a brand new hospital"

"My special needs son had an MRI on 11/6. This was the worst experience I have ever had with a Children’s hospital. My son is special needs. The staff was informed of this during his pre-screen. I was assured they had a lot of experience with kids who have sensor processing disorder. Needless to say, that was not the case. My son’s nurse was Chelsea. I informed Chelsea of my son’s diagnosis and that he can get overwhelmed easily. The pre-screen nurse had mentioned inhaled Ativan if it got to be too much, but he was not obligated to take it. Hoping for the best outcome, I mentioned this to Chelsea and Dr. Speck(I could not read her hand writing and he did not introduce himself.) A child life specialist came in and showed my son how the Ativan would be given. She was great and he seemed to be okay with it. When it came time to give him the meds, Chelsea walked in with Stephanie(another nurse) who was going to help. My son was automatically frightened and nervous. They each stood by his side with 1 hand on his shoulder. He was sobbing, asking them to please not touch him. I was trying to comfort and help the nurses the whole time. Dr. Speck came in(I assume he got impatient) and sat on his phone while we continued to try. This is a small room and 5 people around him was very uncomfortable and making matters worse. After about 10-15 minutes, Chelsea informed my son he had 30 sec to take the Ativan by choice and if he did not, his choice was gone. This while, Stephanie rolled her eyes and huffed and puffed next to my son because he could not shoot Ativan up his nose for them. At that point, I asked them all to leave. Spoke to my son and came to the conclusion he would not be taking it. When I walked out, I let them know this, Stephanie, flapped her arms in disapproval, while Dr. Speck told me it was best for him(really I felt they wanted to take the easy route) because they would have to hold the gas mask on him and it could be traumatic if he fights. I informed him, adults fight and it’s not just children. He agreed and was fine with it. I will say there was another nurse(could not see her badge because it was flipped) that also tried to convince me what my son needed and showed her disapproval(curly hair with OR cap). What I never mentioned to anyone but Chelsea, was that I am a healthcare worker and have worked in the hospital for over 20 yrs. I’ve taken vented pts to MRI hundreds of times. I know what it’s like intubating a pt that is scared. I know what treating special needs patients with compassion and understanding is. Dell North does not, they knew I was upset because Chelsea and Stephanie were MIA from my son’s care post-MRI. They should be ashamed to call themselves nurses and Dell North will never treat my son again."