Waters at Barton Creek Apartments

"maintenance staff is great at the moment: apartment complex gets robbed regularly. I have broken up dog fights. Ben with Sandlewood does not listen. MiMi the owner does not listen. this apartment complex is registered as a slum by the city of Austin. Do not move here unless you want to deal with all of that. Edit: I check sometimes to see how terrible things have deteriorated and am so happy to have gotten out. To those that see recent 5 star reviews be very wary. One is from the only remaining maintenance staff member."

"DO NOT MOVE INTO THESE APARTMENTS. I wish I had read the reveiws before signing my lease but this place is falling apart and the owner is not willing to spend the money to make any actual repairs. The roofs are leaking, the boiler is constantly "being fixed", the maintanence staff is down to one person who is not equipped to deal with the detiorating buildings. My bathroom is ceiling is leaking and coming down for the second time in the 9 months I have been here, my car was stolen was from the premises last July and nothing was done to update security measures. Mimie Li, the owner, is incredibly rude and does not care about the tenants beyond rent payments. She has gone through at least 3 different property management companies while I've been here and will completely dismiss you if any of these issues are brought up. The location is not worth it at all, just drive to Zilker, but spare yourself the 12 months of headache."

"TLDR: the people who run the place are frauds, and their water system needs repairs. I completed the application process but never signed a lease with them. After collecting $200 of application and "administrative" fees, they sent me a 12-month contract instead of the 6-month one I applied for. They didn't respond to my request to correct the application, but my need for housing was time-sensitive, so I had pursue housing elsewhere. I sought a refund, which they initially refused. (They claimed that the discrepancy in the duration was something we could work out *after I signed*.) Upon subsequent calls, they claimed that they would appeal the decision, but they never followed through on their promise to call back, despite a few reminders over a few weeks. Months later, I still haven't gotten my money back. Even without that, their operation is pretty sketchy. The lease listed 14 monthly fees and 5 one-time fees beyond those I had already paid. (Some of the mentions may have referred to the same fee, but it was impossible to tell for sure.) Additionally, when I toured an apartment, the "hot" water from the bathroom sink was cold. It's a shame that the place is run by crooks, because their apartments and amenities are beautiful, pleasantly remote, and relatively inexpensive."

"It should be named No Water at Barton Creek because the complex has constant water issues. Not to mention the buildings have major structural issues and are filled with mold. It is really best to avoid this place and let it get bulldozed so a new developer can bring something legitimate here. The location is great, maintenance works hard with few resources, and the pool is quite nice. In the three year time period that I was there, the owners moved through five or six different management companies. The newest group is the best so far, but that really wasn't a high bar since the last group managed it like a slum. We had to call the city to have a 311 investigator come out because our water was shut off. They were performing unannounced repairs and left the water shut off to entire buildings for days at a time over the course of a few weeks. There were no responses to emails or phone calls, and no one was in the office when I would go down. That was a stressful period of time. They would also add random miscellaneous charges to rent payments. You could have them remove it if you were able to get a hold of them to figure out what it was a charge for. That and they'll increase rent a minimum $200 each year. They may have added a coat of black paint to the stairs to hide the cracks in the concrete. But you can't hide the warped landings, the rails held on by nails, 15 foot high walkways with a single 2x4 as support, and the 8 foot cantilevered balconies which sag. Take a walk through the dog poop landmine of a parking lot and you'll see the parking spots that you share with trees. Good luck during winter storms when all those same trees fall on your cars. One of the only reasons this place has over a two star rating is that past management companies would give tenants $50 off rent if they left a good review. You can do better than No Water at Barton Creek."

"Lived here for a year after hitting some personal low spots in life and would live ANYWHERE else in this city before considering living here again. A week into moving in and after requesting the back sliding door to my patio be secured properly, my unit was burglarized, with a pistol and cash stolen. There was no care or interest from management, and the requested repairs to the patio door took an additional 3 weeks to repair. The dishwasher leaked upon move in and took a month and a half to fix. During winter storm Uri, the apartment above mine had water pipes burst. It took management two hours, after receiving multiple requests from tenants, to turn the buildings water off. My ceiling leaked for 5 weeks after the storm. I was moved into a new unit only after threatening litigation and reporting to state agencies. In every interaction with the management office, I was threatened by an aggressive representative for management, a woman named Mimi. I'm unsure if she is still employed with the management office, but she threatened to have police called on myself and others on multiple occasions when tenants were making repair requests in person. Moving out was the greatest feeling I've had in a while. Do not sign a lease with this property."