Firehouse Subs Alton Corners,

317 Homer M Adams Pkwy, Alton, IL 62002, United States

"Edit: my 3rd visit was a fail. Ordered via the Mobile app. Had modifiers. Ordered double meat. My sandwich meat was over steamed, barely any cheese on the shriveled meat and I did not get double meat. All my mods were correct. I contacted corporate and they stated someone from the restaurant would be in contact with me. Corporate sent a survey asking how they handled it. Well they never contacted me. Corporate stated they would reach back out to them. Still nothing. All I wanted was a refund for the double meat I didn't receive even though the whole sandwich was junk. The staff that day looked mad at the world as well. Completely different from my first 2 visits. Very unsatisfactory customer service. I've only been to this location 2xs but both times the food was delicious and service was friendly. First time was a free med hook n ladder from T-Mobile which was awesome and made correctly. We ate in. The place was clean and tidy. Today 6/2/23 @1:17 pm I did a mobile order. The gentleman who prepared my order was so polite when I said I was a mobile order and made my sandwich and special requests perfectly. The sandwich was even done early and I only waited a couple minutes. It was sooo delicious. It was a double meat large NYSteamer with lettuce, onion, and banana pprs on the side. My husband, who is super picky, never had a NY steamer before and he said it was amazing as well. Thank you dude for today. I super appreciate it!!"

"My first time here the food was so good and the staff was very friendly and explained the menu to me. Will definitely be coming back!"

"The manager was extremely rude after I told her that I had cancelled my order the night before because I didn't realize they had already closed. She tried telling there was noway to cancel after ordering. Obviously I could but instead of giving me my refund they gave me my order but it was completely wrong. Maybe they were to busy making tik tok videos"

"Been here twice, the sandwiches are very good. However they forgot the pickle both times. The mac and cheese was very good the first time but the second time was given cold and didn't have the bread crumbs on top."

"I love this place, nice ppl and kept clean. The food rocks"