Texas Children's Pediatrics Friendswood 411 East Parkwood Drive, Friendswood, TX 77546

"The doctors are great. However, MELISSA GARCIA had “scheduled” my child’s appointments via phone, but didn’t put today’s visit in, resulting in me calling the facility for an hour to be either not answered at all, or put on hold for extensive amount of time. When I finally reached someone, she abruptly interrupted me several times, often raising her voice. I had to repeat myself several times, to which she replied telling me “you need to stop being rude”. When I am repeating myself because you kept interrupting me and not listening to what I was telling you, that isn’t me being rude. When I requested that the appointment we were supposed to have 30 minutes prior to be rescheduled to consolidate with his other appointment in early August, she denied the request multiple times and insisted “umm NO, we will see you in 15 minutes”. Mind you it’s my son’s birthday today, a time we are trying to celebrate, and I’m met with rudeness, insults, professionalism, and hostility from this person. When I asked her name, she snapped raising her voice “MELISSA GARCIA. And you can go ahead and contact my manager, she already knows what’s going on so you can go ahead”. This isn’t the first incident we have had with appointments not being input correctly. It’s certainly the first time anyone at this location has acted so intense, rude, insulting, hostile, and professional. We’ve been going here for the last 6 years with our 3 children. Melissa Garcia need to be reprimanded for her unacceptable actions. No one in their right mind would allow her to work in an environment that requires her to interact with children and their families."

"Made an appointment in April to be seen in May. I confirmed the appointment via text and after receiving a confirmation call. Then was called again the night before the appointment and told that I had to reschedule to July because they booked me in the wrong slot. Very unprofessional. No respect for their patient's time."

"The doctor is great, but i hate that they never answer their calls. I don't like sitting on hold for 30 minutes to wait to talk to someone. I have the my chart app, but what happened to talking to someone over the phone for information? I'd like to for once receive great customer service!"

"I’ve been taking my son here for almost 6 years. They’re super helpful, the staff is so friendly. I’ve never had a problem. They always make time for them to be seen when they’re sick. Even if it means making a whole new appointment time for you on an already full day. Dr. Kohli is always so attentive and caring. She really listens to your concerns and tries to help. I’ll never take my kids anywhere else."

"I called the office and they said they were accepting new patients. I informed my health plan and made changes. I called shortly after to schedule a well checkup and was told they are booked for the next 2 or 3 months! Don't accept new patients if you are too busy! Obviously they do not care about kids."