Marco's Pizza
3211 West Iles Avenue, Springfield, Illinois 62711
About the Business
Marco's Pizza is a popular pizza restaurant located at 3211 West Iles Avenue in Springfield, Illinois. Known for their delicious, made-to-order pizzas and fresh ingredients, Marco's offers both delivery and takeaway options for customers looking to enjoy a tasty meal at home or on the go. With a wide variety of toppings and crust options to choose from, Marco's Pizza is sure to satisfy any pizza lover's cravings. Come visit us today for a slice of deliciousness!
Photos
Contacts
3211 W Iles Ave, Springfield, IL 62711, United States
Opening hours
Monday:
10:00 - 22:00
Tuesday:
10:00 - 22:00
Wednesday:
10:00 - 22:00
Thursday:
10:00 - 22:00
Friday:
10:00 - 23:00
Saturday:
10:00 - 23:00
Sunday:
10:00 - 22:00
Reviews
"I went on a gluten-free diet and found this pizza place that sells pizza bowls. So,I ordered a deluxe bowl for $8.85 tax included. It was much bigger than expected and loaded with fresh sausage, pepperoni, mushrooms, onions, peppers, lots of tasty sauce, and several kinds of cheese with great tasting spice on top. I ate half of it and was full, and my wife, who already ate lunch, tasted it and liked it so much that we ordered two more to go. I highly recommend this place!!!"
"HORRIBLE SERVICE, LAZY, COLD FOOD, UNPROFESSIONAL..Placed an order for delivery (was told 30min total) I had to call in and was placed on hold but I could hear everyone talking to eachother for 7min in the background. I had to drive to pickup food after no help.. Waiting 1 hour even tho it was supposed to be delivery (30 min) and was charged for delivery still. A Larger lady (worker) sitting outside never came in to help (playing on her phone) while there were other workers complaining to eachother without filter and not helping. Waited for a few at the counter and nobody said a thing. Had to speak up loudly for a worker to come assist me to get my already paid food, with delivery fee I had to pick up after 1 hr. No discount, refund or any apology or anything. COLD FOOD, STUCK TO THE CARDBOARD, DO NOT WASTE YOUR HARD EARNED $$$ HERE."
"Twice this week. Twice I've had Marco's this week and I am convinced this is the one of the best pizzas in Springfield. Nothing fancy, straight up good pizza. Crust, toppings, sauce, cheese. All of it. Tonight it was green pepper, onion, sausage, and salami. Went to pick it up, and there just two employees with 4 people waiting, *I was the the 4th. Still on time, it was ready when I was waited on. Those two employees deserve a raise. Knocking out quality product while slammed? This is the place to go for good pizza, any time. EDIT; 12-15-23. Yesterday at 3PM, I picked up a large Deluxe and an order of cheesy bread. The cheesy bread was burned and the toppings on the Deluxe were in piles, not evenly distributed. No other pizzas were being made so it wasn't busy there. Plus, he tried to charge me when I already paid online. He was not at all pleasant about it. However, the Deluxe I've bought twice in two weeks and it's still amazing, it reminds of Garcia's Pizza that used to be in Rantoul, a pizza called the Gutbuster. Wife and I both think so, the Deluxe rocks, despite this young man's attempt to mess it up lol."
"I usually enjoy my Marco's pizza. They had one very bad day. The website was not working correctly. It took multiple attempts to get my order to go through. The tracker wasn't working so I just with my bank to see if order had been charged. It had been along with 2 fraudulent attempts. I had to cancel the card because the bank verified it was fraud. I called and asked to speak with manager. That is yet to happen. When the hot pizza arrived over 30 minutes late it was seriously under baked. The pizza wasn't cut all the way. After using a scissors I freed a piece. I picked it up and everything slid off the piece. I have sent multiple complaints to the email address. At first I received automated responses saying I'd hear in 48 hrs. I haven't heard a single word. They had an employee trying to use my card. I think I will go in during dinner hours and let the customers know. I guess if you dine in you might not have a problem."
"I'll start by saying that I understand when things can get crazy busy and hectic, it is tough to manage, but there are things that can be done to mitigate that. With that being said, last night was the worst experience I've ever had picking up a take out order. The crew was swamped, and there were at any given time probably 8-10 people standing in the lobby waiting for orders. However, not a single employee said a word to any customer, even as more customers came in and out for probably 20 minute stretches at a time. This happened multiple times, because along with everyone else, we all were waiting roughly 40-60 minutes past our "pick up time" in silence while we were given no updates and completely ignored. To add insult to injury, if the phone rang the employees would come up to the front to answer it and then immediately turn their backs and go back to working without saying a word to the group of people standing 2 feet in front of them across the counter. We just wanted answers to when our food would be ready - it was all completely avoidable. Off the top of my head, probably 3-4 people in a span of the hour I was there just ended up walking out and hopefully had their orders cancelled. The worst part was that once the orders were finally ready, there was no remorse whatsoever from the shift leader Aaron. One of the delivery drivers actually started helping take pizzas out of the oven and boxing them up and tried his best to do a bit of damage control, which was appreciated, but it was too little too late. My experience overall was unacceptable and it will be tough for me to go back, which is unfortunate because we've ate here for years and my son loves the pizza. I hope they can get things under control in the future so that we can come back, but that was too over the top."
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