Obrien Ford of Peoria Parts 2211 West Pioneer Parkway, Peoria, IL 61615

"I would rate this car dealership with 0 stars if I could. Their communication is absolutely horrible. I made the mistake of purchasing a 2021 Ford Explorer from them, only to discover numerous issues that they blatantly refuse to address. They have the audacity to gaslight me into believing that these problems are not there (probably because my car is under warranty). One of the most infuriating issues is the sunroof, which leaks an excessive amount of water. Their service team made a weak attempt to locate the source of the leak, putting in the absolute minimum effort. Setting aside the problems with my car, I dealt with the attitude of their service team. During my visit, I witnessed one employee openly demeaning and ridiculing another employee in front of me. The overall atmosphere seems toxic, with multiple employees appearing grumpy and unhappy in their job. It's evident that they strongly dislike working at this place. If you enjoy buying untrustworthy cars and enduring untrustworthy services, then by all means, this is the perfect place for you. However, if you value your time, money, and sanity, I strongly advise taking your business elsewhere."

"Jake from parts was awesome. I lost 3 of the screws that hold the belly shield on. It was dragging. I managed to get one screw from another spot on the shield to prop it up. I happened to be in Peoria and thinking about it so I stopped. He grabbed a tool, went out in the rain to pull one and make sure it was the right one. I spent just under $30 on all of the missing screws. He then went out and put them all in so I was good driving away. He didn't have to do that and I had told him that. Great customer service. I will definitely be back for my parts needs."

"O’Brien has decided not honor the greens goods package we purchased with the truck after they said they would and did for a year. I wonder if they will honor the additional drive train warranty? Doubt it. I won’t be buying from any of their dealerships."