Dunkin' 2602 Broadway Street, Quincy, IL 62301

"I think sometimes in the morning the staff is just waking up too so be patient. It is worth the wait and it's never super long iced coffee a bit weak at times but ask for a shot of espresso problem solved"

"The girls working the day we went didn't talk much. One stood at the checkout, did not greet us just waited for our order. The other girl in the kitchen making food had long hair that was not tied back (not sure if that's a requirement). Both girls took turns setting stuff on the counter but did not say what it was or who it belonged to as we had 4 different people ordering items. They seemed overwhelmed and under trained. I feel like with some more training and guidance they could provide a more positive experience but until then I'd rather go somewhere else to get better customer service."

"My husband is in Quincy for work and stopped by this morning to get a cappuccino and a sausage and egg croissant. After waiting for 15 minutes at the window, he received his coffee… just black coffee. And after waiting for 25 MORE minutes, he received his croissant… with bacon and egg. He saw two employees which I believe is pretty standard for the morning. You CANNOT make people wait this long.. we have jobs to get to!"

"Used the mobile app to order. Drive thru to pick up. Service was slow. Order wasn't accurate. Taste was good but looked like a mess. Young woman at window was frustrated. Management needs to step it up!"

"I would give them 10 stars if I could! My coworkers ordered 6 dozen donuts for our work and by the time I drove to the location (about 10 minutes) they had them COMPLETELY ready. Not to mention that the staff was amazingly friendly which was nice considering today was the FIRST day of winter snow on Halloween! We will be placing our donuts order from them from now on!"