Bryden Ford Service Center 303 Center Street, Durand, IL 61024

"I came across this business through work. My time there imprinted a fantastic impression for their service team. This still holds true today. I have used the tire and lube center for all of my families cars for years now. The experience is always quick and done correctly. If they catch any other upcoming issues in their inspection, they let you know. They are never pushy about it. They offer a price and let it be. I have been fortunate w my vehicles to not need any big repairs, but I would have the utmost confidence with this team."

"Took my vehicle here to have a recall done for door latches freezing and to have winter tires mounted. They ended up scratching both front windows that I just had tinted in four different spots. They damaged one of the tires and rim when they mounted my winter tires. Making that tire junk. The tires are 2021 pretty much new. When they performed the alignment after the tire install, they did it with the tires over inflated and each tire different. The steering wheel wasn’t centered after the alignment. And to top it off they “washed” my vehicle that I just had paint corrected and ceramic coating. It looked like they used a dirty rag to wipe the vehicle down. Which put a bunch of micro scratches in the coating. After going through all that, the doors still froze and had the same problem. I ended up fixing it my self and haven’t had any issues since. When I pulled the door panel off I noticed they didn’t do the recall how it was supposed to be done. They were extremely rude when I told them the issues I found. Apparently it’s common to occasionally damage a wheel or tire. Because “they don’t have a touch less tire machine”. Highly recommend you find a different dealer to get your service work done."