Kaufman Appliance Services

"Save yourself the time and frustration. Stay away from this awful company. They are crooks selling appliances that don’t work and then refusing to do anything about it. We told them-the dryer isn’t drying. They came out said yes it is. Really??? NO IT IS NOT!!! I can’t believe they do this to people who are already in a bad place financially. Shameful."

"DO NOT BUY FROM THIS BUSINESS!! We bought a dryer from them. Right away called to report it wasn’t working. They took almost a month to send someone out -they have a 30 day warranty smh. They said it wasn’t the dryers fault it was taking 3 plus hours to dry a regular load of clothes. Our old dryer was fine. Never had any issues. Then they say if they came out again they would charge us $150 per hour. They are liars and thieves. SMH."

"They were super friendly and helpful! They even did a good job with install and the owner (I’m assuming) was amazing! I got a really nice fridge, washer & dryer! Works great! Would recommend! Thanks again!"

"My refrigerator stopped refrigerating and so we checked out this place on Hickory Grove. They've got so much stuff! Washers, dryers, almost every appliance you can imagine. Found a fridge that day, paid for it (don't write a check because they really do not accept checks, which is completely understandable) and they delivered it pretty much the next day. Really nice people, very nice. Fridge is very cold"

"At worst this place scams people. At best, they are bad at what they do. Stay away!!! If it's a scam it works like this: They say, "This is going to be too much to fix, but we will give you $50 off if you buy one of our used units." You buy one of their used units, have them take your old unit away which they fix cheaply and then resell. Picked by Samsung to diagnose my washing machine issue. The tech came and spun the tub by hand and said it was the spline (aka the spider arm assembly). Told me it would be too expensive to be worth repairing ($750 in labor alone) but could sell me a used one they had. Based on my understanding of a washing machine that seemed near impossible so I took it all apart myself and then showed them the pictures of a perfectly fine spider arm assembly. So they sent someone out to actually try and do some diagnostic work and the man then thought it was the hall sensor and wanted $91 for a part you can get online from $12‐25. So even though I didn't think this was the issue I bought a new part online, swapped it, and surprise it didn't fix the issue. I asked for the owner to call me. No call back. I emailed the owner, no response. I put in two different samsung request to have them come out and actually diagnose and fix the issue. The first one they declined and when samsung said they had to or refund my money they called and said they were going to replace the spline (which again is called the spider arm assembly) EVEN after I showed them pictures of a perfectly good part they wanted to do this repair (the most expensive for labor). I told them they can replace whatever they want but I'm not paying for anything unless it fixes the unit, so they said again they are declining service. I do a lot of reviews but never has a local company left such a bad taste in my mouth. Update: I swapped the inverter board and it fixed the issue. A 10 minute fix."