Best Buy

"I thought I've had bad customer experiences before..this takes the cake. My phone has been broken for awhile and I need it for work..I waited a good week to get an appointment with the Geek Squad. I get there, everything goes well. They said they'll call me when ready in an hour. I wait three hours, and try to call. Only to find out you can't contact the store-only some online caller center. So I travel there, WASTING more gas, to see them scrounging for my phone, unable to find it. Once they finally do, they tell me it wasn't even touched. I was obviously upset, my phone is still broken. So i ask for the manager...some kid walks up claiming to be a manager, and asks "Do you have a question?".......I tell him why I'm frustrated and HE WALKS TO THE BACK WITHOUT SAYING ANYTHING AND HIDES. What in the world was that?! He never came out. No solution, no help, no "we'll make this a priority", nothing. To say I'm disappointed is an understatement. That was so pitiful I started laughing. The "manager" ran away and couldn't even say anything to me. Never coming back to any Best Buy."

"I recently had a radio installed in my F150 and everything went great. From the store manager Tracy to Adam who did the installation, professional and incredible customer service!! Best Buy is lucky to have you both, keep up the good service!"

"Ordered ahead of time and didn't have a problem. Being around the holidays, some of the shelves were pretty empty of accessories, so I had to settle on a more expensive item. Due to their extended return policy, I may look for something else after the holidays. Surprisingly, they had ipad Pro 12.9 in stock and on sale. I traded my 10.2 in on it and feel I got a really good deal on it. Employees were very helpful and courteous. We'll return when we need something else!"

"Best buy is hit or miss as far as I'm concerned. Sales associates are really not very helpful most of the time. But other times, they are more than happy to help. So you really never know what you're going to get until you go in. Prices are high wish they would go down. So I'll give them 3 star."

"I wish we had Best buy in Moline, Illinois it's a good store I useliy don't go there alot because it's little bit far"