Hidden Lake Apartments

"This apartment complex was okay, although the parking was horrible anytime after 3pm, the yards were never kept up with maintenance and theirs dog poo everywhere, the parking lot has trashed and abandoned vehicles almost everywhere and the complex does nothing to combat or fix the issue, the apartment always smells like marijuana, the office hardly ever answered the phone even during business hours, they charge a bunch of fees almost $200 in fees regarding water supply, sewer, water base charge, sewage base charge, sewer water drainage, and a rent service fee. They even charge you for last month’s rent plus’s an additional $250 in water charges plus all the fees twice for moving out. The mailboxes are always broken into and they charge you for a storage locker even though they still deliver packages to your door, they even charge you a $200 non-refundable deposit per pet plus pet rent. The only good thing about this complex is the quiet space and food truck venders that visited."

"Nothing but good things to say about Hidden Lake. It’s very conveniently located, nice trails in the forest, a well-kept Main Building/Office with incredible staff. I remember that the primary staff member I toured the complex with back in June/July was with Alexis, and she was just amazing. After I moved into the complex, my roommate lost his wallet outside back when the apartments were having a fire inspection, and Alexis found it and brought it back up to us. The staff here is amazing, the maintenance workers are on-time and effective at fixing issues, and the nature ambience is beautiful. The only thing I would beware of is seeing raccoons out in the woods sometimes. They’re kind of clumsy and run away screaming if you cross paths with them. They’re not an issue at the complex, it will just startle you on the off-chance that you see them. The lake has lost of good fish, beautiful Herons, cranes, egrets, ducks, geese, squirrels, and a small sorority of deer."

"Alexis was very nice and informative! She showed us 2 units, one renovated and one not. I loved both of them and am excited to see if we get accepted! Beautiful property and close to HEB!"

"Hidden Lake is almost like a well kept secret. I've never heard of it, and yet, after touring it, I'm kind of glad it's tucked away. It's gorgeous. There is an actual lake that runs adjacent to the property, and I was told residents can fish (catch and release only) or kayak. The property was well maintained and clean, trash areas were clean and uncluttered. I toured several one bedrooms and was impressed with all floor plans. The prices are absolutely reasonable, they are not trying to gouge your eyes out. The apartment comes with incredible amenities, including smart home technology, valet trash, washer and dryer, and even a pathway that leads to HEB! Their gym was also impressive. I toured with Alexis and she was very meticulous and customer service oriented. She made sure I understood everything from the application process, to the monthly charges, to move in, etc. I would have signed a lease that day, but my move in date changed. I cannot wait to reconnect with them in the fall and hopefully make this my home!"

"I’m not one who typically writes reviews, but I felt that Hidden Lake warranted a review. We moved from across the country to San Antonio and were in town for approximately 3 days, touring 6 different apartment complexes. Honestly, Hidden Lake wasn’t originally on our radar, but I scheduled a tour at 2am about a week before the trip because I wanted to tour at least one complex in a on the west side of the city. I am so thankful I did, and I am giving Hidden Lake 5 stars for the following reasons: Customer Service/Preparedness: Hidden Lake was the 4th complex we toured during our trips, and we had great customer service from almost all of the complexes we visited. We collected a handful of documents from each complex, but Hidden Lake was the only one that gave us a physical folder to hold all of the documents we brought home. Not to mention, they were also the only apartment complex to give us a copy of the leasing policies, which you would think more places would give out. It may not be a big deal for all, but my wife and I felt that Hidden Lake was more than prepared for our arrival. We interacted primarily with Madison, and she really helped seal the deal. She was very professional, personable, and she always had an answer to my questions both during the tour, after our move in, and everything in between. Proximity: Hidden Lake is adjacent to a huge plaza that has (seemingly) everything you might need and many of these businesses are just a short walk away. The fact that I can walk to the grocery store or one of several restaurants for dinner is peak convenience. And if I can’t walk, I can just hop in the car and be somewhere in 5-10 minutes. Aesthetic: Even though I just touched on how it was great to be in close proximity to everything, Hidden Lake feels like just that: hidden… and with a lake. From the first time we pulled into the complex, we noticed the number of trees and the prominence of nature around the complex. We wake up and hear the birds chirping in the trees outside our window, which is something we did not imagine would be happening when we moved to San Antonio. The tree cover is great for our dog and keeping the ground cool when it inevitably gets really hot. Maintenance: When we arrived, the apartment was clean and there were no major issues with the apartment. Even when we encountered an issue with the kitchen sink leaking, maintenance came shortly after we placed the maintenance request, fixed the issue, and we haven’t had any problems since. This is already so long, and I haven’t even touched on the smart technology package, the amenities, the community, and a host of other factors. If you take anything away from this review, it would be to come and tour the complex, so you don’t have to rely solely on the reviews of others."