Prosper Elms Apartments 634 North Teel Parkway, Prosper, TX 75078

"Move in was disorganized and chaotic. The gate to secure the community took months to be put up after move-in, and then frequently stopped working after installation. There was an incident that occurred where we received a vague email about criminal activity that had occurred in the complex, and then for weeks there was police officers everywhere to surveillance the area. One reason I moved in here was to feel safe and unfortunately I never had that security. The bugs were always a problem. I wasn’t prepared for ants crawling up my legs while standing on the carpet in my bedroom, crickets keeping me up all night, and small roaches living in my kitchen. They have a pest person come out every other Friday who “might” be able to come help with some of these issues. However, the pesticide bleaches the carpet and leaves discoloration when sprayed. I was charged for total carpet replacement when I moved out for “pet urine” - when the carpet discoloration actually was due to insect spray used because of the infestation of ants I was dealing with daily. It was a hot summer and the apartment wasn’t built with any insulation at all. I put in NUMEROUS maintenance requests for my AC that never worked right. There was some nights my baby and I slept in the apartment when it was 85 degrees or hotter because maintenance kept insuring me there was nothing wrong with my AC. No one seemed concerned that the apartment rarely cooled down below 80 degrees. Maintenance requests were always disorganized. The initial maintenance guy Greg was great at responding and calling me to set up a time to stop by, but suddenly he was gone with no communication from management about a switch. The next maintenance person was not as good. The maintenance requests situation just went downhill from there. Communication was always poor from management. Often giving less than 24 hours notice of them needing to be in the apartment to work on something. They last minute let me know they decided to switch the carpet to hard wood on the stairs, so I rushed to get my dog into doggy daycare to make sure she would be out of the way and not barking at them during the process only for them to NOT come in the day they said they would to do it. The date was then reschedule 2 more times, both of which with last minute notice causing me the same inconvenience. Then I got home that evening the construction workers had left the front door to my apartment open after they left (when it was 115 degrees outside & the gate to the community wasn’t working), so not only did my AC run ALL day trying to compensate for the fact that the door was open, I could have been robbed or come home to someone waiting inside for me.They also left a huge pile of nails, carpet, wood scraps, sitting 5 feet from my door. I actually stepped on a nail that went into my shoe. And after all of that I go inside to realize THEY DIDNT EVEN FINISH THE JOB! The dumpster is ALWAYS overflowing and there is garbage laying around it. In one of the bushes right in front of my door my dog found a huge rat one night. The mail room is a mess. At times there would be 30+ packages laying on the floor in front of the Luxer lockers that I would have to dig through to find my package. They raised the rent $300 dollars per month after one year of living here. I would not recommend this complex to anyone in the future."

"Waited a while to get the full effect of the community before giving a honest review. Hands down the most efficient and welcoming experience with Carolina during the tour and approval process. Very happy with my unit location and the layout/color scheme and the fact that i am the 1st to rent it. My disappointments are the trash situation which they had addressed with tenants via email but those who decide to leave bags against the dumpsters will lead to other issues in the future for such a beautiful community. Lastly the tenants who utilize the dog park as a grooming area and don’t clean up after their pups (including mulch areas) have made it hard to use. I hope this will turn around soon so it stays a great property."

"Regrettably, my experience with the Prosper Elms management has been less than satisfactory. As a tenant, unexpected life changes necessitated an early lease termination on our end. While we completely understood the obligations that come with breaking a lease, we reached out to the management with a proposal that would be mutually beneficial, considering the pristine condition of our unit and our willingness to vacate at a time convenient for them. Unfortunately, the management demonstrated a lack of flexibility and compassion. Their response was solely focused on highlighting the rigid lease terms and offered minimal relief, even in the face of genuine hardship. Although they did offer a 30-day payment plan for some of the fees, the overall lack of willingness to negotiate or understand our situation was disappointing. I believe that a good property management team should not only be focused on the black and white of contractual obligations but should also consider the grey areas of human experiences. Their strict adherence to policy without consideration of individual circumstances leaves a lot to be desired in terms of tenant relations. If you're considering moving into Prosper Elms, please be aware of their stringent policies and ensure you thoroughly read and understand all contractual obligations. While the property might be appealing, the management's approach to unique situations might leave you feeling unsupported and unheard."

"We leased today with Carolina and she is THE BEST! We loved touring and chatting with her, she made us feel right at home. Best leasing agent we have ever worked with!! “Woman support woman make world better “"

"I absolutely love living at this property! The staff is beyond amazing. It’s a new build and I especially loved that I was the first person to reside in my apartment. The fixtures and appliances make my apartment feel like a real home. I have displayed a few pictures of my 3 bedroom apt. Super nice as you can see!"