The Atlantic Station

"Management literally ignores all problems. I sat in my apartment with two small children for 3 days with no AC and was told because the temps were not in the triple digits that it was not emergent. Problems with AC since moving in august. They don’t address issues and they are rude when you call. They advertise high speed internet but only allow one company that is 5 mbps. Paid for a unit with a balcony and did not get a balcony. Not to mention I have been over charged for months and I have called multiple times and shown the lease agreement and they keep telling me they have to talk to management. DANIELLE VASQUEZ"

"PLEASE READ BEFORE APPLYING**** I have never been denied at an apartment until trying to lease here. I have lived at luxury properties with no issue. They go through a scam third party with one star on google. (RentGrow Inc) Terrible reviews! Check them out. What others are dealing with is exactly what I am currently dealing with, an inaccuracy on my tenant screening. Outside of that, the office staff here are incompetent, UNCONCERNED, and UNPROFESSIONAL. (Victoria, Rosa and the manager Cynthia) they are always claiming they’re short staffed or have other things they are dealing with which is no excuse to not respond or answer the phone for DAYS with an urgent matter. If they can’t handle the job, someone else should. They CANNOT properly communicate, and do not even know what is going on half of the time. They will not answer the phone, won’t call you back, will not reach back out via email until days later (if they do at all) and even then won’t have a proper response (typos, not replying to what you even asked about). I even received another applicant or residents information that they emailed me by mistake. They do not care or pay any attention or perhaps are just incompetent. I provided several receipts of credibility showing that the tenant screening was inaccurate and they still showed no urgency, concern or correction. Just brushed me off and put the apartment I paid a holding fee for back on the market without informing me (I had to ask) also did not refund me, while claiming they’re still working on correcting their third parties mistake. (Why am I paying a holding fee for something that isn’t being held and the denial was a mistake on YOUR third party?) something like this should NOT take weeks to correct when proper documents are provided. (They were). This property was completely aware of all of this yet showed no grace. This property is extremely non communicative, unfriendly and unprofessional, and due to that- I asked them to pull my application. After weeks of NO RESOLVE I was no longer interested. I am waiting on a refund but don’t get responses when I ask about it. This has been a very unpleasant experience. If you treat your applicants this way, I certainly cannot imagine how residents are treated! I was beyond patient and kind to this property, just wanted communication and transparency which every applicant deserves to know how they need to move forward. However, I just kept getting put off. After weeks of dealing with that, I asked for the number to corporate and they said they “don’t have the contact information” yeah right. Terrible property! Apply if you want to lose out on money and not be updated on any process. You will have to be the one reaching out and getting ignored. Pitiful experience! Get new office staff. The only one who showed professionalism was a man who was not employed there but was just helping the property out for the day. Let’s see how long it takes to get this refund."

"When I initially decided to write a review, it was going to be the lowest star rating, and similar to others on here. The previous office staff was completely rude, unprofessional, and a downright joke. I’m not sure how the assistant manager lasted so long working here. She was a deterrent to the property, in addition to the other issues I had to deal with while being here only a short time. Thankfully I have found out by an office visit that the previous staff are no longer here! NEW STAFF ALERT! I couldn’t be more thrilled. Cynthia is the new property manager here and let me just say, she is the complete opposite of the old staff. Within 2 days of her arrival as new manager, she listened to my concerns, got them addressed and fixed my situation. She is what this property has needed for a long time. Cynthia, thank you for your professionalism and prompt action. As you continue to work with this property, hopefully it will become the 5-star complex it has the potential to be."

"This place is a joke, don't even attempt to apply here, staff wont tell you anything about your application or apartment, we were ready to move and got accepted, ready for our move in date, 2 days after our move in date they come up with 3 different stories, just to find out our apartment was under maintenance and when they said they would move us to a different apartment without our discretion or prior discussion (keep in mind) "smaller apartment, more expensive" they sold it to someone else and called us saying we are no longer a priority. Unprofessional book keeping that affects our current landlords. The staff are really disrespectful, yelling at us, they are not communicating at all so, good luck if you have a deadline like a normal person, they dont care if you end up on the streets and they throw so much sass, when all we were doing was looking for answers. Rosa was the only great staff member and I do hope she sees what these people are doing and leaves and finds something a little more acceptable and I wish the best for her helping out every step of the way, when her co-workers and her manager decides that they are incapable of holding a proper conversation without attitude or yelling, adding on to it, hiding from us just because they dont feel like talking to us! Oh boy even our apartment locator attempted to call them, they picked up and as soon as our names were mentioned they put him on hold until the office was no longer open, then when he tried to call back they sent him to off-site leasing"

"I stayed 2 years and the apartment is great, very clean, spacious. Great prices for the past two years. STACY, and Stacy only in the front office is the ONLY person I recommend speaking to. She truly ensures your experience is memorable. It was like having a good friend. Anytime Stacy was out of the office, I couldn’t get any answers. At times I’d be charged for forms anywhere between $50-100. I was told I couldn’t have others pay rent for me after my car wreck, and many more inconveniences. Yet, STACY always came back and fixed her coworkers mistakes. She is Johnny on the Spot! I would stay in the apartments just for her if it was closer to my job. To Stacy, I truly appreciate everything you’ve done for me and just making sure I had a smooth experience to the best of your abilities. Just to be clear this 5-Star Review is based ONLY on Stacy Smith’s performance and the pricing and cleanliness of the apartment complex."