The Honey Baked Ham Company 115 Sundance Parkway, Round Rock, TX 78681

"Usually very good, but this year they dropped the ball. Hams are not ready 1.5 + hour wait for prepaid, a lot of unhappy people in long line. May want to hold off on coming here at this time , very hectic ☹️ Came back at 7:30 pm everything had settled down, ham was ready and looks delicious as always. Glad to see it calmed down, will reserve pick up time for later in evening next time around. Not sure what happened but hope they figure it out for next holiday season."

"What a mess today and what a HUGE waste of my time. (I'm writing this the evening of my pick-up 12/23.) I'm not sure how or why the meltdown occurred on your end, but...my experience: I had pre-paid, had a pick-up time.....and still waiting over ONE HOUR in line. Apparently the hams weren't ready ("being glazed in the back right now"). Twice during the time I was in line, they put everything on "pause" (complete cessation of anything happening in the front of the store) for 20 minutes. So, just during my time in line, 40 minutes of NOTHING HAPPENING. Every single customer in line had already pre-paid and had an assigned pick-up time, so they HAD TO KNOW how many hams should be flowing out their doors. It isn't like it was a surprise. This was a HOT MESS. I don't blame the young adults at the front of the store. They were trying their best. I BLAME THE MANAGEMENT. Not sure I will ever be back. I don't like the idea of mail-ordering my HoneyBaked. But that is definitely an option.....as well as procuring my ham from the local grocery. For such a premium product, the in-person experience was SHAMEFUL."

"With the will and determination only seen by General Maximus Meridius from the movie Gladiator I was able to get my beloved Honey Baked Ham this holiday season. As I braved the two hour line to get my ham, I dodged many an eyeing customer on my ham. As I left the store I felt my life complete. I will have my Honey Baked Ham in this life or the next."

"Ordered Christmas dinner online this year. Unfortunately, like most places, they are short staffed. So, I had to wait for my smaller ham. But, their front of house staff were very kind, friendly, and deeply apologized for the delay. A young man from the back also apologized. I got everything as ordered. The staff made the difference between a bad experience and a happy, satisfactory outcome They open at 7 am, so I advise ordering online and arrive early to pick up the items."

"Never knew they served fresh sandwiches until a friend brought us here. It was wonderful! Clean, friendly staff, and great carver fresh sandwiches. Don't come for a wide variety, but if you want a fresh sandwich this is an awesome gem. I got the Tavern Club, Ham, Turkey, Bacon and Cheddar with their Mayo/Honey Mustard Spread!"