Austin Regional Clinic: ARC Medical Park Tower Orthopedics

"Great physician and physician’s assistant. Front desk staff is rude and unprofessional and painful to deal with, eating and talking with mouth full while checking me in, sending me to do a phone in insurance verification even though my insurance hasn’t changed in years, etc. I wish I could skip the front desk staff altogether because my doctor is 5 stars. Parking is also terrible, but that’s normal these days."

"I had my appointment today it was a little past 1pm my appointment time. Nurse was very friendly and the Dr Michael M Farris was friendly as well. My back pain today was only a 1 but he still did the examination. I can't tell that he asked that .any questions it was more personal ones. I'm not sure what kind of doctors notes there will be. I had a $35 copay and I'd need to see notes before I had another appointment. He seemed very sincere to want me to come back in a month but I have to be careful about money and co-pays. He also prescribed medication but didn't say there was a copay probably. Anyway I would come again possibly if my notes are good and I had more back pain. There were no MD avaliable so I took his appointment. I use the my chart and usually my notes are in the same day so hopefully it will be up soon. I can't tell at all how what is adding to the notes from our discussion since there were more personal questions asked. Still very friendly Dr and staff!"

"Michael Andreo is the worst doctor I have ever met. His five minute consultation answered none of my questions and cost me $370 - disgraceful. He is clueless about non-surgical options. He was rude and standoffish. I had to crawl out of his office on hands and knees since my Achilles was ruptured and I could not walk. He should be embarrassed as a doctor that someone crawled away from him without receiving care, but I am so glad I did. Today, I can walk and run after a non-surgical care plan with Texas Orthopedics. Andreo would have never explored those options with me. He refused to even answer questions about that route because he has zero experience caring for patients. The worst part, besides dragging myself across the floor to leave, is that they insisted on the $370 charge. I never agreed to it so I refused to pay. They sent a bunch of threats and then passed the debt off to a third party collections agency to harass me. Avoid Andreo and ARC at all costs."

"Absolutely love Thea Libbos PA. She is very professional and thorough! She gave me her undivided attention and explained my MRI to where I could understand it! She laid out a great treatment plan and was very honest with me. Thank you so much ARC for bringing in an amazing asset!!"

"great experience with Dr Andreo. Horrible experience with their billing department, demanded a large payment up from myself, however the insurance has since covered the claim. I have been calling for months and have been receiving the run around. I would not recommend coming here due to their billing department. Update: 12 March 2020, Austin Regional Clinic has still not refunded $835 they over charged me 2 October 2019. This has been a horrible experience with this company. I will never do business with them again and I advise others to do the same."