Cross Creek Hospital

8402 Cross Park Drive, Austin, TX 78754

"I was admitted 02/14/2023 The staff was nice. Sky specifically was amazing. Facility wasn’t too bad just seemed like they didn’t have a lot of funds. My biggest complaint is they take your personal items such as my purse (this is normal) but when discharging I didn’t look through my purse thoroughly (wanted out of there) signed the waiver (my mistake for not checking well). Get home and realized that my ADHD medication was no longer in my purse and my medication organizer was also gone. I could understand if they were not my medication or like OTC meds but these were prescription medications. Medications that cannot be refilled early. So… that was super irritating. They also did not give me my meds on time regularly and had to remind staff. They did not give me my ADHD meds whille in their care. And the admission time was sooooo long. Took like two hours even though “they were waiting for me” (my psychiatrist had called ahead) Lastly, the water machine was broken so we had to depend on the staff to bring water back to us."

"The hospital needs more funding for programs that engage the patients. However, while I was in the facility there were wonderful people that made me feel better during a difficult time. Luke, Jed, and Sky were awesome and really care about their patients. There was some night staff that were really great as well."

"This review for Cross Creek is for the Adolescent ward. TL/DR: Stay away from here, it is a horrible experience. [UPDATE: Don't be fooled by the social media manager saying they're "troubled" by this review. The same points about their problems with zero transparency, low communication, horrible financial controls, and poor medical planning and outcomes are in dozens of reviews going back over two years. They might be "troubled" but they're not empowered to do anything about it, like many of the line workers at CC.] My child was sent to Cross Creek from Dell Children's. Though we had a referral, admission took 4 hours. Staff were not antagonistic but left us waiting, sometimes for over an hour, in a locked room without an understand as to what was going on. There was no communication about the process or how long it would take. That is typical for Cross Creek. Cross Creek is run by a corporation out of TN on the cheap. So they are chronically understaffed and the staff that they do have are low paid. They try to get by on the least expensive staff that they can, so PA instead of an MD, Med Tech instead of a nurse, etc. My child was aggressive, not suicidal, but he was put on a ward that was >90% suicidal. After admission we heard almost NOTHING from Cross Creek (except apologies and excuses) about their condition, prognosis, medical plan, etc. even though we called multiple times per day. No one with knowledge of our child's condition would answer the phone, no one would call us back. They really are for storage and safe keeping of kids instead of planning and improvement. We finally heard from a PA on Day 5, and that was to say that our child was getting discharged the next day! After discharge they said they filed with our insurance company but that was a lie, they had not. They could not produce an actual bill that we could use for insurance filing. They sent us spreadsheets and pressured us to pay quickly for a 25% discount, but zero understanding about how that would impact our insurance filing. To this date (>90 days later) I still have not received anything that could be called a bill. EVERYTHING is on paper, NOTHING is electronic, and they won't give you copies of anything. NO ONE in administration answers their phones or emails. I suspect they know why you are calling and would rather have their underlings lie to you instead of doing it themselves. Gave them 2 stars (instead of 1) because the line workers, though overworked and underpaid, are usually kind and have a good (not bad) attitude. But they are not given the tools or organizational structure to be effective or impactful. But because of zero transparency, low communication, horrible financial controls, poor medical planning and outcomes, and lots of crazy paper records I recommend you stay far away and go somewhere else."

"Cross creek literally saved my life! I’ve been through different programs that did not help. The other programs were more about” how fast can we get them out.” Not cross creek, from the minute I walked in, up to my last day they were able to assist me. My mental health was my down fall, but cross creek knew what to do to help me turn that around. They helped me understand my mental health a lot better with the proper persistence and the right program for MY needs. This place is amazing and I recommend it for people really struggling."

"After reading all these reviews I was really nervous about Cross Creek but I didn't need to be. The IOP program was amazing. Andrea, Ryan and their team were wonderful to work with. They were supportive, open, dedicated and truly caring. They made a world of difference in our lives and I'm grateful for them. Thank you! The receptionist was outstanding as well."