Planned Parenthood - Downtown Austin Health Center 1823 East 7th Street, Austin, TX 78702

"I was walked through all the steps to make my visit the most affordable option. I also was accommodated last minute! Everyone was kind and helpful and efficient."

"The staff was rude and dishonest. I was told they were waiting on my insurance to see how much my copay would be which I found to be strange. They seemed as if they did not want to do what I asked or they just wanted me to pay out of pocket. Paying was no issue, but I refused to let people who act as if I am an inconvenience to them complete a procedure on me."

"Staff is rude, says patient confidentially but they say all your business out loud. The greeting is very mild and unpleasant. No one seems like they want to help. Just not a welcoming environment. I hope the physicians are more patient friendly. I’d recommend the north location. The customer service there is always friendly and helpful and serves their patients with a smile. I’ll never be coming back to this location again."

"Went to the office at 9:00 this morning after scheduling my appointment earlier this week. Drove 45 mins from where I live to find out the entire office was completely closed! No one gave me a call to reschedule or sent me a message to cancel. Would have been nice to know ahead of time. Gas isn’t cheap. Would have really appreciated some proper care from staff. Anyways wont be returning to this establishment anymore."

"I had the best experience at Planned Parenthood today and I wanted to share my experience with anyone considering to book an appointment at this location. I had recently moved to Texas from another state so finding a health care provider was really stressing me out. I felt a pain in my chest that was under my breast and became concerned. I had heard P.P. was located near downtown so I booked an appointment and they were able to get me in in two days. I called the clinic to see if they took my insurance and everyone from the manager working the front desk, to the call center in Dallas treated me with such high respect and kindness. I booked my appointment as early as possible so I arrived around 9:00am when they opened. Moving across the country and trying to find a health care provider is not easy but P.P. made it so easy. The woman who brought me back to go over my medical history made me feel incredibly comfortable and welcome. Her name was Tina. I felt very comfortable with her and she was so nice! Genuinely a kind person. She brought me back to the nurse who was named Nicole and Nicole addressed all my concerns with an incredible amount of patience. She walked me through every step of my pap so I wouldn't feel nervous. She spend extra time with me and was very knowledgeable. From the moment she walked into the room her energy was calming and I felt much more comfortable! I highly recommend coming to this location. Than you Tina and Nicole for making my experience so stress-free. I left with a smile on my face knowing I found a clinic I will be returning to!!"