CommUnityCare: Hancock Walk-In Care

"This clinic deserves no stars at all. Service totally sucks . Sibrianna at the front desk has a very nasty attitude . She couldn’t even help me schedule an appointment for the next day . Why is she even getting a check if she’s not helping patients. Instead she’s sending people home or to another clinic . I asked for a number where I can make a complaint and she refused to give it to me ! WORST CLINIC AND STAFF EVERRRR !!!!!"

"If there was an option for zero stars ⭐️ I’d gladly score it that. The receptionist with red hair has no regard for patients specifically. The tone of voice she uses definitely not meant to work in the healthcare industry. Condescending tone when asked a question is outrageous. Please read the reviews before you come here don’t come here!!!!"

"Make me wait hours after my appointment time, then say they can only see me for one problem. Can't give a eye exam voucher without a problem. Can't do a lab work for 2 different things at the same time. All they have to do was just print and say they need the blood sample 2 different lab tests. Just lazy people with no heart to help anyone. Just here for their payday."

"Came in twice, the doctors and nurses are very friendly and pleasant to be around. Really enjoyed communicating with them both times. However, especially the second time I came in, the front receptionist was quite short and rude with me. She pointedly asked why I don't go to a primary care physician instead of this clinic. They 'helped' set me up with an intake for the earliest local place they could find. They never told me the name of the place and just asked if the date and time was fine. Not until I got the appointment date did I learn that they had set me up an appointment with Black Mens Health Clinic. While I understand that the clinic won't turn me away, it just blew me away that they looked at me, a Caucasian Woman and didn't think anything of it. I am honestly not sure if that was some kind of joke or slight against me. Very disappointed."

"I wish it has NO STARS.. Was told to come here by my nurse from braker lane cuz it has a walk in urgent care..came here to find out that they will not see me and it a walk in by APPOINTMENT only! And i cannot go to any other places to get my head looked at. TOTALLY DO NOT RECOMMEND THIS PLACE AT ALL TO ANYONE!!! Wasted my time getting dropped off and have to waits hours for my ride to come get me! It is NOT an urgent walk in care unless you have an appointment which is impossible to get!! Front desk lady was rude and didnt care about the care i needed as it was an EMERGENCY recommended by by nurse and i still got turned down for service just because they are “full” and by appointment only.. AGAIN THIS IS NOT AN IMMEDIATE URGENT CARE WALK IN.. so unsatisfied with this clinic.. will report to City of Austin for this and possibly a lawsuit since this is ridiculous!!! Lady in the front desk obviously thinks that cutting snowflakes is more important than their patients care!!!"