Midtown Family Medicine 548 Waugh Drive, Houston, TX 77019

"Always fantastic. The office is efficient, friendly & professional. The staff is fantastic Scheduling appointments and receiving call backs as needed."

"Dr Maldonado is the best. However, the front staff is terrible. They rarely pick up the phone and never return messages. It takes multiple phone calls just to schedule an appointment. Updating my review after my most recent experience. I’ve called their office over 20 times in the past week and NO ANSWER! I’ve been with Maldonado for over 10 years but I think it’s time for a change, either their from office staff or me."

"To prospective new patients—find another doctor’s office. To Midtown Family Medicine—PLEASE improve your phone etiquette. As most other reviewers note, the phone etiquette of this office truly ruins what could be an otherwise phenomenal office with outstanding doctors and nurses. It is THAT bad—hours-long stretches of not answering the phone during regular business hours, at random hours the phone is just off the hook for several hours and going straight to voicemail during regular business hours, unreturned messages, and misinformation regarding insurance coverage. For the past ~3 years I have been going here this has not changed, and likely won’t anytime soon. Truly a shame. Two stars for the facility/office, 5 stars for the doctors themselves, but you’ve got to ask at what point the doctors should be accountable for their staff and office practices."

"The doctor's visit was ok, it was physical and they answered my questions, although rushed. But it's so hard to get a hold of the staff. It takes many calls (sometimes from different numbers) for them to pick up and never got my messages returned."

"The doctors are great. The horrible part is trying to make an appointment. They never answer the phone. Half the time you can’t even leave a message because the mailbox is full. If you are lucky enough to leave a message they never return your call. Frustrating."