Austin Regional Clinic: ARC Kyle Plum Creek

"I have been to this location numerous times and seen various doctors. I was misdiagnosed 5 different times for different issues. This last time was the absolutely worst. I exploded 2 disc's in my back and was in incredible pain and could not walk. Found out later i needed major surgery and a fusion. ARC Dr's said I pulled a muscle and sent me home in a wheel chair in agonizing pain with Advil and Flexeril. I'm absolutely done with this place. Unless you just have a runny nose, find another clinic. ARC is the worst clinic I have ever been to"

"Staff working together to create the best possible outcome for your health. They were good listeners, understanding and caring. Marshal sounds like he knows much about how the body works and was open minded to my concerns of past experiences dealing with some prescriptions that had dire side effects on my jaw bone. He and his assistant were sympathetic to my needs and sincerely demonstrated that they were determined to get my health concerns met."

"Everything was good with my visit until I went to the lab. The lady that took in the slips for lab work was VERY rude and loud with me when she didn't have to be. I never go to this clinic unless it's after hours but today was one of the times I went during normal business hours. If this is how it's run during the week, then I'd rather make the drive into Austin to another location. This lady wore a mask and had dark hair. She basically yelled at me for not handing her the slip for the lab. I hope she doesn't last long there. I have never encountered someone so rude at any ARC location and I have been a patient for very many years. She definitely did not my daughter's visit easy."

"Down right unacceptable behavior and service from this clinic, Staff, and Doctors. Need a 3 month follow up to see the efficacy of a treatment but they refuse to order lab work until after my follow-up appointment. Without the lab work there is nothing to discuss at the follow up other than the fact I'm not dead. Doctor cannot possibly hope to give me any accurate information regarding how the treatment is doing without the lab work. Lab work can take a week to process and Doctor does not have another in-person appointment for months. So, what is supposed to be a 3 month check up and discussion about my treatment is turning into a 5 month follow up with results that are 2 months old. Formal complaints have been filed with the Texas Medical Board, Texas Health and Human Services, Health Facility Compliance Group at the Texas Department of State Health Services, as well as with the US attorney general, Texas attorney general, ans my personal lawyer. In addition to the downright failure of this clinic to properly and in a timely fashion address my health concerns and leaving me vulnerable to significant health complications if the treatment is not working, they also struggle to maintain prescriptions in a timely fashion. They ask that you request refills at least 48 hours in advance, I requested mine a full week in advance and now because of their failure to send the refill prescription to the pharmacy I am behind on critical medication that is supposed to be taken on a regular interval. I had to call multiple times and eventually show up to the office twice before someone submitted the refill request. Meaning that the medication will now take several weeks to build back up into the correct amount within my system, further exposing me to negative health issues. If you have someone you care about that is sick and needs attention, take them somewhere else, this facility does not care about their patients or their well being and will leave your loved ones worse off or even dead. A true disgrace to our healthcare system and I will be taking any and all legal action possible to protect my fellow Texas citizens from endangering themselves by coming here."