Houston Methodist Primary Care Group

"No clue what the negative reviewers are talking about! Front desk is efficient and polite, MA Ashley is extremely kind and will remember you personally from previous visits, and Dr. Broussard will take all the time you need to have questions answered and make sure you understand her actions. Really great primary care facility!"

"Extremely unprofessional attitude of Dr. Broussard. Not once but multiple times, I have scheduled an appointment and right on that day the office calls and cancels the appointment!!! Its worst clinic and dont waste your time on getting an appointment Here. She was my PCP but now no more, I scheduled a visit 4 days prior for a sick visit because of cough. 45 min before my appointment they called to tell me that Dr. Broussard is not seeing patients with cough!!!! Are you a doctor or what?? Paranoid! Then why allow the appointment? Why send all the pre-appointments messages and forms to fill. Have respect for other people’s time too. Cancelling at last minute! I would never ever go to her again! I called the number that is used for complaint management, and I was told, someone will contact me back to get the information of this whole sequence as it has been multiple times. Yet No phone call. Its like they dont care."

"If you are a new patient. I suggest you select another practice. I was 6 minutes late to my appointment due to traffic and after already being checked in at the front desk, Dr J. Broussard request that I be cancelled and rescheduled in which that date was 3 weeks out. I’m in search of a new provider to help me manage my inconsistent high blood pressure and had talked with her nurse a few days prior to this appointment regarding my high blood pressure. I do not like using the ER as my primary care as that is for emergent purposes. I was trying to get established under a provider that could help me manage and control my high blood pressure. Since the pandemic it seems like a lot of healthcare providers are insensitive. My appointment being canceled even though I was already checked in just shows that THIS is NOT the primary care practice for me. Especially during times like these you never know what one is going through. Compassion goes a long way especially in healthcare."

"Customer service is atrocious. The scheduling staff is unhelpful and rude. They will only provide the first available date for new patients, which is 5 months away, and no other options for scheduling but wait for their availability. Patients are technically pushed away to find a new provider. What good is having a PCP if they can't accept new patients at a reasonable time or arrange an appointment for an existing patient?"

"Dr. Broussard was great! I had my first appointment with her and she was very personable. She took the time to listen and address all of my concerns while making me feel comfortable. She’s also very knowledgeable and meticulous, I look forward to having her as my primary care doctor!"