Memorial Hermann Medical Group Rosenberg

"The front desk /checkout were sweet! I seen Manuela Sandoval and she was amazing. She actually evaluated and checked me to make sure I was treated properly. Highly recommend this place !"

"Ppl Please do not waste your tine bringing your child or elderly to this facility. The front receptionists are extremely rude, lack any concern for the patient, hv no customer svc skills whatsoever, put you on hold for 10-15min anytime you call to speak w/your dr or drs nurse. On the phn, they ask can you hold, if you say no, they put you on hold anyway. We hv been going here for years and its time to shop for another dr elsewhere. I hv nev run into this prob w/any of my drs elsewhere, only here. I Highly do Not recommend this clinic because of a lack of disrespect and concern for the patient, absolutely no customer svc skills from all front receptionists. When you arrive for an appt, they will hv you stand while they talk on the phn for sev minutes in front of you. When you are finished and rdy to ck out, again , you will find yourself standing there waiting once again for sev min while she talks on the phn in front you totally ignorng you. Unbelievable."

"Absolutely the worst service. Been going here for years, but it will have to be the last place on earth before me or my family come here again. It’s been a day later and I’m still waiting for a call back from the nurse or doctor. Hell anyone could have called by now! Plus, each visit has a long waiting time. My husband had a virtual visit and waited almost 30 minutes for the doctor to come on the visit. If you care about your quality of health and your time, do not choose Memorial Herman Medical Group."

"This was my first time coming to this office. I will not return. I will not recommed anyone. Demetra checked me in and it was the worst experience. I work in the medical field, so I know first hand how you should and should not speak to patients. She argued, raised her voice and put her finger in my face. So disgusting and disrespectful. I'll definitely contact the corporates office. She needs to be fired ASAP. Everyone else was great, the MA and especially the Doctor."

"Dr. Gina Potts, Pediatrician, is awesome with children as well as their parents. She is energetic, engages well with children, always enters with a smile, explains things well, and actually takes time toward the end of visits to listen to any questions, concerns, or comments patients may have. We never had a long wait during appointment visits, but a bit of a long wait for walk-ins (in which cases Dr. Potts may not always be the physician available for walk-ins times). Other than that, my family thoroughly enjoyed having her as the Pediatrician while in the Rosenberg area. My sons still ask for her at our new Pediatrician's office."