CareNow Urgent Care - Bulverde Road 17122 Bulverde Road, San Antonio, TX 78247

"The medical staff was nice and professional. I'm not sure why they have someone at the front desk if I had to enter in all my own information including a copy of my ID & insurance card. A arrow pointing to the QR code so I could register myself would have been just as effective."

"I've truly never had worse treatment by a physician in my life. I tried to advocate for myself as the patient, but I was dismissed. When I insisted that I felt there was more going on, I was told I need to come back in for another money grab appt. DO NOT waste your time here and go to another Urgent Care in the area where they actually listen to the patient and provide proper treatment."

"Pre check in online was easy and in person check in was efficient. Office is clean and staff was friendly and quick to see you.. Was in and out in 20 minutes with a steroid shot and the correct meds sent to the pharmacy."

"Starting from the front desk Emily was very bubbly and welcoming and assisted me with registration. My Nurse Jessika was amazing and very patient with me and made me feel welcome. Dr. Carrizal is very knowledgeable and answered all my questions and during discharge Juan went over my paperwork in details and answered all my questions I will definitely be coming back!"

"CARE NOW STONE OAK DOES NOT CARE. So sad to see the lack of thorough care, and complete lack of empathy. The clerk checked me in and I sat in the waiting room for almost 45 min, only 2 people were ahead of me. Brought me in to the next room where they checked my vitals and took a swab of my nose. My symptoms fell within what might be flu, covid, or strep throat. Fever, headache, sore throat, cough, trouble sleeping etc. After another 30 mins waiting for the doctor in the other waIting room he came in and saw me, I believe his name was Michael, he checked my ears and my lungs and he told me flu came back negative... They only tested me for flu. I guess I should have told them to check me for everything, but I thought they would have enough wisdom and knowledge as healthcare professionals to be thorough with all their patients! I trusted them. THEY DO NOT CARE. After a day of feeling worse, I decided to test myself at home for COVID and, of course, it came back positive. I called in and spoke to Mindy, who I believe is the manager, just to relay the message, and see if I really needed to continue with the antibiotics I was prescribed. She obviously could tell I was upset but not once did she apologize to me, or offer any empathy in any sort of way!! She acted like I was bothering her and belittled me! She honestly tried to make me feel like I was in the wrong for not asking for the correct diagnostics. These clinics are supposed to be for TAKING CARE of individuals quickly but still thoroughly on simple cases such as this. Bottom line this clinic does not seem to understand customer CARE. As a patient and customer you are just a number here. Steer clear of this facility, but if you do have to use them, I am sorry for you. Make sure you ask for every test imaginable falling in line with your symptoms."