Planned Parenthood - Planned Parenthood - Northeast 11514 Perrin Beitel, San Antonio, TX 78217

"They were so nice & helped me when they really didn’t have to. Told me because my insurance wasn’t accepted I can go to another Planned Parenthood location where they can help get me a discount on my appointment based on my income! Without that advice I would’ve ended up paying a lot of money out of pocket. Thank you!"

"DO NOT MAKE AN APPOINTMENT HERE, YOU WILL WAIT FOR 45mins +!!!!! If I could give zero stars I would because I feel one star is way too generous. I went to this location to get an ultrasound. Never got it after waiting 1hr 10mins from my scheduled appointment time. I got there 10mins early, made sure all my paperwork was completed before even going, yet they still couldn’t get their stuff together. Several people walked in after me and went in almost immediately. Sarah at the front desk (brown hair, glasses) was incredibly rude. Never greeted me, mumbled under her mask (basically a whisper) and just seemed miserable. She should definitely find a job where she doesn’t have to be client/patient facing because she sucks at it. After waiting 30mins from my appointment time (9:30am) I went to the front to ask Sarah for an update politely. She replied “can you literally wait one second? They’re getting the room ready ”. I was shocked considering I had been patiently waiting for 30 mins. I continued to wait a saw two people go in and get taken care of. I made the appointment because I had to get childcare for my baby and take time off work. They did not care in the slightest. Despite my gut telling me to leave I stayed because I was excited go get my first ultrasound and see my baby. After having to ask a couple more times what was going on they finally let me in. The room was so dirty. I wish I got a pic but there was a stain on the floor that looked like poop or throw up. Splatter marks alllllllll over the bed frame. Gross!! I then waited ANOTHER 15 mins for the tech but at that point I was late to get my child and to get back to work. Luckily they gave me a refund (no way I was gonna pay $20 to just sit around for 1hr 30mins) but they did not care at all. These ladies had the worst attitudes. I have been going to and supporting planned parenthood’s since I was 16 and have never been treated this way. This location should be shut down because they are giving planned parenthood a bad name when it really doesn’t need it!! They don’t respect you, they don’t respect your time, and they obviously don’t respect what planned parenthood stands for. I could go on but to wrap it up: this place sucks, the staff sucks (especially Sarah at reception) and they deserve to be shut down. The building is nasty inside as are their attitudes. Please save yourself the time and stress and find another planned parenthood/clinic. I will also be reporting this location. It’s shocking they even allow appointments since they obviously don’t even follow them. Thanks for nothing!!!!!"

"So I went there for a urine pregnancy test because I had gotten two positive digital test that I had took from home and if I got a positive from their test. The test came back negative on their part and then they asked me if I would be fine doing it again which I said yes because my test from home are clear blue which is 99% accurate they left for a little bit and came back and told me I got negative again this time they brought the test in the room to show me girlies it was one of those $.99 test that you would buy at H-E-B or Walmart now that’s my first problem paying $20 for y’all to do a urine test that’s a $.99 test that I could do from home and waste my time. My second problem is the manager she seemed like she was trying to make me look dumb for being concerned with my TWO POSITIVE by saying that my test could be two false negatives. I feel sorry for the girl that helped me because it was awkward after her manager repeatedly told me it was negative.So now imma go home and test. UPDATE I’m pregnant I don’t think you can get 7 false positive test also I did a $0.99 tests as well like they do and got a positive"

"If I could leave ZERO stars I would!!! Please read!!! I have been to this location multiple times, with a SCHEDULED appointment, and I am always met with ridiculously long wait times. The shortest wait time I have had after arriving early for my SCHEDULED appointment was a little over 45 minutes. I have typically been met with anywhere from 1 hour to an hour and a half wait just to be taken back to a room, where I am still expected to wait for a doctor an additional 20+ minutes. Why even schedule patients if you do not plan on seeing them in a timely manner? This location is very close to my work which was very convenient for me, however, after multiple visits and always dealing with the same issues, I will definitely be switching. And I urge everyone to make sure you have at least 1.5-3 hours to waste if you plan on going to this location. I have gone to multiple planned parenthood’s over the years and this is by far the worse one I have ever been to. The front office staff is rude and does not care if you are waiting on urgent results, if you are experiencing a miscarriage, or anything they treat you as if you are beneath them. I will NOT be coming here, and I will be filing a formal complaint with the Texas Medical Board."