Little Alsace Urgent Care Center 1501 Houston Street, Castroville, TX 78009

"Came in to the urgent care with 3 people ahead of me at 10 am. Moved to the back of the line to number 13 and had to wait for ALL of them to finish lunch. It is now 12:17 and even at that there are 3 ppl ahead of me"

"Never receive return calls, never receive results, went me to Dr and Specialist out of network! Wasted months of appts for nothing ! Like the doctors tremendously but the staff is very incompetent here and doesn't have a clue what they are doing !"

"They say don’t judge a book by its cover. You can here. The clinic is a double wide and the staff and their professionalism reflect that. As others have commented, they are quick to close up shop and leave you standing in the parking lot. The staff is utterly incompetent."

"This place is aweful. I pulled in the parking lot at 5:25 only to get the curtains pulled and the doors locked on me. I knocked on the door and a lady answered and denied us service because they were “overcrowded” and the provider didn’t have time. Not to mention they closed at 6. Do not go here for treatment or service, they do not care. My child was bleeding from a laceration and needed attention but got turned away. What a poor excuse for medical services in a community rich in character, morals and values."

"The front staff here are rude, short tempered and outright liars. I called to make an appointment to renew my blood pressure medication. I asked to see McCauley, and was told I had to see Meyers. I was surprised, because when I went in for alleged Covid a few months before, I was told she had moved to the Women's Clinic next to Walmart and no longer worked there by the receptionist AND the person I saw for my flu-like illness. The lady became very rude and told me she had never moved. She then said they'd call back, and they never did. I found a new clinic. Fast forward to today, 2-14-23. My parents use this clinic because they love their practitioner. My father was dizzy, and they called to see their practitioner, who was not available until the 28th. They asked to see someone else, and they told them the insurance would not pay if they switched doctors, which was a bald faced lie. They have a United plan that let's them see any doctor and doesn't even register a Primary Care like mine, but they would have believed them if I hadn't had them call their insurance to check it. The receptionist tried to make them come into the Urgent Care side, which I'm afraid is the point, because Urgent Care patients pay more. Honestly, lying about benefits to force them to use more expensive services sure sounds like fraud, and if it isn't, it should be. Clinic used to be great, but looking at other reviews, I'd find someplace else."