Baylor Scott & White Community Clinic - Irving

"The these people need replace that attitude having receptionist. I have apply financial aid and bills I brought in are apparently not good enough. They want recent bill yet failed to look damb date . And goes by billing date becausebif that I haven't Ben to make crucial appointments becaus3bof her power trip"

"It's a substandard facility. Took my son who has a bad cough for an appointment at 11 am. He was attended to after a delay of an hour. Then the doctor wasn't sure of her diagnosis so she ordered an X-ray of his chest. At 12:30 we went to the X-ray section and the receptionist at suite#115 mockingly told me that the person taking x-ray has gone for his lunch break which will end at 1:30 PM. I waited till 1:30 PM and nobody attended to us. At 1:30 pm the receptionist told me that the X-ray person has extended his lunch break and will need another 30 minutes. I was like is this a medical facility or a joke? At 2 pm still no one was there to see us. The X-ray person came at 2:18 and was quite chilled out, didn't even bother to apologize. What kind of medical facility is this? Probably worst kind. Ok X-ray was done, we reached home and waited for the doctor to send prescription. I waited till 4 PM, didn't receive a prescription, called a few times to the nurses, they said that doctor may not have received the X-ray report ( I am not sure why???) They will check and confirm. We waited and waited and waited and guess what no prescription, at 5 pm they closed and went home to relax. My son was without medication all night and in discomfort, while the so called good doctors and nurses of bsw had a sound sleep. I have not seen this kind of medical service where patient is given very little importance. What is the point of taking an appointment, looking at my experience, I don't think I can count on this facility for my childs well being, they are not even bothered about their patients. But guess what they will gladly over charge your insurance on time for this poor service."

"Front desk employee Angelina is amazing. She speaks several languages and does the job of 4 employees. It is "service with a smile" with her. I love this place"

"We have been waiting for almost 2 hours to be seen. The dr still hasn’t arrived. We are the first appt of the day. The nurses are great. The office manager just came to tell me the Dr had an emergency. I totally get that. This is the second time I have been here were I had to wait so long. I’m very disappointed in the pediatricians here. I wait tables so I can’t just reschedule anytime I want. If I don’t work I don’t get paid. I highly recommend that if you want to come here plan to stay all day."

"Over the last several years Irving Community Clinic has done a lot for me. I couldn’t afford health insurance and didn’t qualify for Medicaid. Thank you to wonderful staff for everything you have done."