North Pointe Psychiatry Denton Location

"I really like North Pointe, the staff are very helpful and genuine and always makes me feel cared for whenever i visit."

"DONT do it. Thinking back on the appointments I had here feels traumatic. There is this just this terribly uneasy feeling in this place where the patients and the providers are filled with dread and wishing they could be anywhere else. It’s creepy and dingy and the exact opposite of reassuringly clinical and well-maintained. I was told by the nurse practitioner when describing a cause for anxiety to just, not be…? There were people here writhing around on the floor, some soiling themselves. It’s actually so unsettling—if you can go anywhere else, go there."

"So good things first: Rachel is an excellent psychiatrist who really listens and works with you and Brett is a wonderful and very helpful therapist. But the consistent problem with this office is getting in contact with them. I often get sent to voicemail, which would be fine but I only get a response to my voicemails about 50% of the time, maybe even less. I am lucky in that most often my requests/calls are not time sensitive, but when they are this can be deeply frustrating, because you don't know for sure if you'll hear back or if you'll just have to call again. I don't want that to overshadow that this place has helped me a lot, just to note that it is an issue I've had with this place frequently. Just be prepared to deal with it I suppose."

"I would avoid this location at all costs. They cancelled on me TWICE and so it got pretty confusing and I showed up to the rescheduled appointment late. The appointment in general didn’t go as planned as they wouldn’t just refill my medication that I’ve been on 14 years without going to another doctor first which is very odd to me. The cherry on top was sending a $50 bill for “missing” the appointment and instead of working with me, choosing to pretend they had no fault in the matter. I won’t even continue with the other problems… but there are many! Very disappointed in this office!"

"Trying to make an appointment after my referral took 5 phone calls of lengthy holds and disconnects and a month and a half. First visit I arrived 15 min early was asked to wait in my car and they were running 20min behind. After an hour had passed I went in and was told still not able to be seen and asked to wait 15 more min before being seen. So I waited 1hour and 15 min past my appointment time. By now my anxiety was maxed out. Left my appointment in the dark with some very sketchy people in the parking lot. Second visit, again had extended wait. I watched in anxiety as a patient was called back at my EXACT appointment time. I asked to have records up to this point sent to my PCP . I completed required paperwork for this and was assured they would be sent . My doctor has tried to contact this office with no one answering or responding to multiple calls and messages. As of today he still has not heard from this office or received my records. It has now been 2 weeks since my visit. This is not a good place unless you have all the patience in the world to sit on hold, not have calls returned or like waiting extended periods to be seen."