Family Medicine of North Texas

"I’ve been going here for over a decade - but against better judgment. I would get a new nurse practitioner every 6 months and, while I have zero problems with seeing NPs, the lack of cohesion and professional consistency was becoming a serious issue, and today was the last straw. The staff is fine, and the NPs are fine, but the office as whole…well, it sucks. Please seek medical help elsewhere."

"My husband and I have been going here for minor stuff for years. It's never been my favorite, but my most recent trip REALLY had me upset. I saw Rodney for a shoulder injury and knew pretty quickly I wasn't going to receive good treatment. This guy not only talked over me multiple times while I was trying to explain what was going on, but also NEVER EVEN DID AN EXAM. I had even had x-rays sent over to the office before I came (which I told 2 receptionists, a tech, AND Rodney about) and he said he would look at them and then never did. Then, because I told them that I couldn't afford the $75 lidocaine patches he wanted to give me, his nurse accused me of just "wanting pills", so he gave me nothing for pain and told me to get some icy hot. My entire right shoulder is one giant bruise and I haven't slept well in a week because I'm in so much pain. But I guess he wouldn't know that since he didn't listen and again, DIDN'T EVEN EXAMINE ME."

"Went to Dr Purgason’s office today. I have been a patient for many years and I have NEVER been treated as unprofessionally as I was today. The excuse of a Nurse Practioner that they have now is too busy to even sit still and discuss my issue. I was trying to explain about my back problems and his instant diagnosis WITHOUT even raising my shirt was sciatica and age. He didn’t hear a word that I said about having bulging disks and pinched nerves and i had previous pain management shots to help with pain. I told him of another issue and he said he didn’t need to check me out that he would just order an ultrasound. Then we got into a discussion as to why he couldn’t write me a paper prescription for my blood pressure meds. This guy was no Dr. Purgason. His demeanor was rude, short, and uncaring. I would suggest he return to patient empathy and compassion training and at least look like he is interested rather than trying to win the cross country race and get out of the exam room."

"Every doctor I've met here seems to be in a rush to get me out of their office. They don't listen to my concerns. I mention issues sleeping, they refer me to an ENT because I said I woke up with a dry nose sometimes. They say I need to come in for a physical - it lasted 5 minutes and didn't even follow up on the sleep issues. The doctor moved the stethoscope around and then vaguely told me where I would get blood work done on another day. No handout with information. No explicit directions. The doctor didn't even ask if I had any issues during the physical. No chance for questions. They didn't tell me I would need to fast for a physical and then everyone seemed upset when I didn't fast. Doc even said he didn't have access to my medical records that this office should be keeping record of! What a joke. I went home and immediately changed my primary care doctor."

"Called to see if how soon I could have my child seen as a new patient, and spoke with the lovely receptionist who was able to get us in that day! Arriving with time for the paperwork, I feel we were seen in a very timely manor as well as the others in the waiting room. The staff was warm and welcoming to us even when my young child was unsure of things at times. I left the office feeling very confident that we received excellent care and will recommend Dr. Purgason. We have found our family physician and look forward to our next visit."