Minor Emergency of Denton - Denton, TX 4400 Teasley Lane, Denton, TX 76210

"First, I have to say that the front office staff and the check in MA or CNA were very kind. I have about 4 years of experience in Medical Admin and know the hard work it is. This complaint is not towards them. Again, they were all very kind and concerned. But this morning makes my 2nd horrible experience with the actual practitioner on duty (John I think was his name, NP), and I am forever done with Minor Emergency of Denton if he is employed there. I should have known when I heard the phrase "What do you want me do to for you?" with arms crossed and leaning back in the chair for the 2nd time, empathy was the last thing we were going to experience. This morning, I was charged $210 to this practice to do absolutely nothing for my child who was exhibiting mostly flu and/or strep symptoms. Because my son cited some pain on his right side when the NP was pushing all over his stomach, he told me to take him straight to ER as he might have appendicitis that he could not/would not do anything more for him. Thankfully my PCP was home and able to talk to me and directed me to take him to a different Minor Emergency specifically for children. So, we went to Just 4 Kids down the road (I had no clue it existed, or I would have gone there first). Guess what?!? Turns out he has Flu A. They were very attentive, empathetic, and conducted flu and strep test immediately. Because he was not experiencing other symptoms like throwing up, loss of appetite, neither constipation or diarrhea, holding his stomach and complaining of sharp pains, the NP there told me to just watch him and lovingly lectured my son to make sure to communicate with me whenever he feels this side pain. My son has not been feeling well for 3 days and had never complained to me about right side stomach pain. Also, I walked out paying $150, so $60 less than what you charged to do ABSOLUTELY NOTHING. And although I can't be 100% certain, I'm almost positive he was the practitioner I had with my first bad experience there. Approximately two years ago I had hurt my back doing yard work and came to the office on a Saturday is excruciating pain (could barely walk and ended up borrowing crutches from a friend that same day). I'm almost positive it was the same NP because before he even examined me, I remember the same question...What do you want me to do for you? He immediately made me feel like he thought I was there just to try and get a Rx for drugs. I remember leaving embarrassed for coming to seek help. Turns out via an MRI I had herniated a disc in my lumbar spine. I just cannot recommend Minor Emergency of Denton to anyone."

"They have no respect for you. I just left from this place. My son had a sports injury, and I decided to give this office a try after finding them online, calling them to inquire about insurance and appointment availability. When we arrived there was a lady and a man in the waiting room, we managed to get processed before the man finished filling out his forms. The young lady at the front desk was very professional, friendly and efficient, even after we were disrespected and I asked for my copay back, so that I could take my son to Texas Health Breeze Urgent care next door, where we received remarkably high quality service and had us in and out in 33 minutes. Back to ME Denton; we sat in the waiting room for about 10-15 minutes (not bad) during this time they called the lady back and then she left. Then the MCT Kristen called for us, she was kind and professional, at first. After 30 minutes sitting in the exam room I heard the provider talking to a customer in the room next to us and then heard them saying goodbye. Another 30 minutes went by, I opened the door to see Kristen, a second woman and a provider sitting around laughing and chatting. I was asked if I could be helped and I politely inquired about the wait time, as we had been sitting in an examination room for an hour. I was told it was going to be a bit longer they were finishing up in room #2 (we were in the very next room #3). I looked into room 2 and remembered when I heard them talking and exiting, then asked who would be seeing my son. Kristin said it would be him. Later I found out the he provider is actually John Mulford, APRN. I asked John if he knew how much longer it would be as I wanted to get back to work, he said soon, and suggested that I could leave and come back. I was shocked and politely declined since we were already here and I have paid. He said that I could get my money back, I replied that I would like to have my son seen, so I asked if he was on break. Trying to get a better idea of how much longer. He answered no, and said it’ll be just a few more minutes. I went back into the exam room, leaving the door open for air because it was hot, which is fully within my right to do so and as I have done in the past when feeling claustrophobic. Kristen comes to close the door, stating that the door needs to be shut for HIPPA rules. There’s no healthcare worker in the room with us and no other patients around. I told her that it’s too hot and I felt like passing out and I would like the door open until a healthcare provider comes in. I’ve never had an issue from any medical office with this request before. It was visually apparent that she becoming aggressive by grabbing the door away from me, she looked angry and like she did not care for the person she was looking at. At that point I recognized attitudes and behaviors that are not indicative of a business and practices that I am going to support, and have the audacity to have the Ten Commandments hanging on the wall. I do not recommend this place to anyone. What I saw is that the Nurse Practitioner and the medical assistant do not care about anything but sitting around and chatting and made me feel like I was dealing with racism."

"I went to minor emergency today , I was feeling pretty bad, they took me back pretty fast but once I got in a room I waited an hour so I got my things and left. No one noticed nor did they say anything."

"Typical DOT physical. Got here right at 8 in and out in less than an hour. Had to stay a lil long due to trying to get my CPAP usage sent to them. Make sure you come prepared if you’re using one."