Burleson Old Town Medical Center

"Who ever answers the phone is extremely rude! I'm sick and I called to see if I could get a appointment she breathed in deep as if she didn't want to be bothered to schedule me then proceeded to be rude when she said she couldn't hear me... if you don't want to be there maybe you should have called in today.... I liked the office my first time coming in and sadly that will be my last time ever going there do to the office!"

"My old doctor retired and he was very communicative and fast acting which I suppose I got used to and after he retired he recommended me to old town medical and I don’t know why, they have been the slowest and most difficult doctors office I have ever dealt with, they do not keep up with the info you give them and you have to constantly remind them of any changes, I gave them my current insurance card and they still charged my old insurance and so did the pharmacy, I’ve waited a week just for prescriptions to be sent and after telling 3 different people my meds needed to change they still sent my old prescription. I am on day 3 of waiting for my prescription just to be sent to the pharmacy. It’s very frustrating especially after paying them 1k in the last year and being patient and polite. I Will definitely be changing doctors soon."

"Since Paige's departure, this establishment has undergone noticeable changes. Despite informing them about rescheduling and calling in advance, I was still charged a fee for not showing up. Strangely, waiting for more than 30 minutes in the office to see a doctor seemed inconsequential to them. The level of professionalism exhibited by the front desk staff is severely lacking."

"There are seriously not enough stars that I can give this office. The Office staff is incredible. I specifically deal with Krystina & Brenda very often and they always go beyond the call of duty. Dr. Paige Norris is my PCP and she is definitely the best doctor that I have ever had. She takes her time to listen to my concerns and always addresses each one without rushing me. I truly feel like she cares. I have also seen Dr. Austin a few times and he is a great doctor as well. I also see the allergist, Alicia, at this office, and she is amazing as well. I have ZERO complaints about this Office and highly recommend them to anyone who is looking for a good and thorough doctor's office and staff. Thank you all for the outstanding customer service that you guys provide!!"

"Joe and Austin have worked with our family for years. We have an Autistic child and they've been wonderful helping us with his care. There is usually a long wait, but that is because they take their time and talk to each patient. My brother had to stop using them because of no medicare (which sucked) but we love them and will continue to use them as our PCP. I agree with the other review that says people giving him a 1 star rating for not taking medicare is preposterous. Take that out on your legislator - not the doctor."