UMC - Dieter Clinic

"Good luck trying to get a hold of someone at the this hospital. My aunt was scheduled for outpatient surgery and was supposed to be done by 2PM. I was to receive a phone call from the hospital staff when she was ready for pick up. 3:30 came with no phone call. I called the main number looking for an update but was transferred to various departments with several dropped calls in between. I’ve had to call back several times and each time I get transferred to a different department. It’s 3:47 now and still no update. Poor management."

"I showed up for my appointment that was previously confirmed by them 4 days ago and they told me it was cancelled, that they had tried calling me 4 hours earlier but I did not answer and they could not leave a voicemail. I showed them my call log and they can see I had no missed calls and the last call I received was when they confirmed my appointment. She tells me they can reschedule for the following week but I explain to her that I can only do it today and had taken PTO so I could make my already confirmed appointment, she asks me to take a seat and they would check if there is something they can do. A few minutes later they tell me they can only reschedule, I told her I can’t and leave. I usually don’t leave reviews specially negative one but in the case I thought that was very unprofessional to cancel on the same day. The front desk lady was not rude but she made a a comment kind of sarcastic. If it was the other way around they charge you for a no show. I guess I will have to find a new primary doctor."

"Nurse Practitioner Poung Wa absolutely sucks!!! He’s very unprofessional and rude. Would definitely fire him! Why do people like him exist!"

"My wife had an appointment for a vaccination, we waited for an hour for them to tell her that it was given to someone else. Absolutely disgusting considering we are paying not only for the medical service but it's also coming out of our property taxes."

"I don’t like the service of any of the UMC clinics or pharmacies. Sadly the staff is always with their foot out the door about 20 minutes for lunch. That was my first bad experience as I was trying to submit a request for some medications my doctor ordered me. It was 12:10 when I showed up and they told me to go away. I can’t drive because of my conditions so going back home and coming back is not an easy task. I asked if I could drop off my prescription and the staff could start working it after lunch as I didn’t want to come back just to submit it. The lady at the entrance hit me with a fat NO and told me again to simply come back. I came back after their lunch break and no service was provided as my prescription was incorrect (something they could have told me before they left to lunch). This was so infuriating and it happens 70% of the time that you go to any of their locations. Good luck guys."