Northeast Pediatrics Night Clinic, PA

"We had an appointment and 3 walk ins were taken ahead of us. This is not fair. What is the point of making an appointment if they will just see whomever they want!"

"I have been bringing my son here for the last 8 years,(His whole life), to both clinics day/night. All of a sudden tonight when I go my son is refused service because I only have a picture of the insurance card and not a physical copy of it. My son is not a new patient , my son was just seen a few months back with the same information provided the same way, only a picture not a physical copy. They sat, heard and saw my son having cough attacks and still refused to help him over information that is already in their system. Information that they have the ability to look up. Information that is being provided by a picture that has been provided the same way in the past and had been accepted, but now all of a sudden it isn’t. When asked “so you’re going to let me just walk out of here while you hear my son like that and not help him?” All I got was a “sorry” “sorry you feel that way.” I don’t understand how your profession can be in pediatrics and u refuse to accept the way the insurance information being provided to you to help the child you see that can barely breathe from how bad the cough is. The front desk and NP tonight were extremely unprofessional, unsympathetic, and unhelpful."

"I liked bringing my kids here after hours because i USE to get great care for my kids, but now i can't say the same. I had to bring my kids due to fever, and this dr or NP Ortega saw both occasions. She didn't even test my son just took a quick 2 second look in my sons mouth and said, he has a red throat I'm treating it like strep, ill send antibiotics. That was it no test or anything. I bring in my daughter 2 days later because she started with fever, again she walks in the room and looks in her ear and says its red so she's giving her antibiotics. Both visits she did not introduce herself, didn't ask if i had any questions, and was literally inside the room for less than 2 minutes. Very unprofessional and diva attitude."

"Update: I was previously upset due to insurance related; which they should have checked prior to my arrival. However, my child was seen and I can honestly say they were friendly, fast, and very professional. Pretty upset with this clinic. We chose this office because it was relatively close by. We made an appointment last week (on a Tuesday) and even turned in our application with our insurance information. Come Friday of our appointment (it’s been nearly almost 2 weeks of working day), we get to the office to have them tell us that our insurance did not cover that visit. If we had not turned in out insurance information prior, I don’t think I would have been as upset. But to tell me, when I have struggled and juggled to bring my baby to the clinic, that my insurance does not cover my visit. I wished they have told me sooner. Even a day earlier would suffice. Very upset."

"Never had a problem before until now. During the day you can’t come in as a walk in before noon and you have to have an appointment if not they won’t take you in. Which is stupid because we don’t k kw what day and time our little ones will get sick. Another thing I came in to the night clinic today 11/1/22 830pm which they close 6-9pm was told they weren’t taking any more people because 15 ppl is the max capacity. Which is dumb to be open for a night clinic 6-9pm and you won’t see anymore people.. eventually not only 15 people will show up . A lot of people are sick. Horrible! he’s a good doctor but the staffs rules don’t make sense at all."