Ballard Designs,

1977 West Gray Street, Houston, TX 77019

"Love the place and it's beautiful items. If you don't know Ballard, u must visit once."

"Awful experience from the beginning to the end. Unprofessional and unpleasant we ordered our bedroom in July and arrive in November with defects. Nobody really care about us we cancelled the order and due to this inconvenience we have been obliged to get our bedroom in another store which is great but of course we lost our time and our money we still are waiting them to refund us. It is unbelievable how bad is the customer services. I don’t recommended at all anyone to contact them."

"Sales lady did not greet me however she greeted others. I wanted to say something to her but it wasn't worth my time."

"If I had only purchased an item or two from Ballard that had an inherent design flaw I would write it off, but after about my 5 or 6th purchase of an item over 300$ that was seriously defunct, I had to finally stop. There has been an arc lamp that would not stay up no matter how we adjusted it - ended up thrown on the curb after the last time it fell on my husbands head during a nap. There are the two martini tables with marble tops that fall over if you breathe too hard and then of course crack - I have two of those that were NOT cheap. Then there is the 4 head lamp that has no way to secure the 4 bottom pieces so as soon as they are out of alignment, plop! on the floor it goes with bulbs crashing. Then there is the huge mirror I bought that had NO way to hang it - we have had to leave it propped on the floor. Then there was the chandelier that looked absolutely NOT like the catalog photos that I definitely returned. And lastly the gold rolling table I just loved and wanted so badly but turned out it also looked nothing like the photo and was a much cheaper version of it. The paint also comes off super easily versus the very bronze unpainted metal finish that appears in the catalog. That ended up outside as a plant stand but the cost was definitely that of a high end bar like side table. There was also a wagon wheel chandelier that maybe actually was what it was sold as but frankly just looks horrible. Its in the garage too. So really just realized I am the idiot that kept falling for the sleek well made look in the catalog and kept on buying. Finally learned my lesson after what, 6 or so bad purchases???"

"I just want to let everyone know how awesome the Assistant Manager Brent Huey is. He went above and beyond to help me with a situation I had and did everythng he could to help me with it. He was very professional and supportive and I couldn't be happier! Thanks again Josie Nickerson"