Family Hospital at Lake Travis 5012 Ranch Road 620 North, Austin, TX 78732

"Just like many others I was bait and switched by this place. I spent 30 min at the hospital and recived $4000 bill. With zero communications it was sent to collections due mix up with my primary and secondary insurance. But it dosen't end there. today I received new bill from this place ... almost 3 years later they now claiming that I never paid doctors side! This place is gangsters, they basically out there to ruin your perfect credit score by coming up with bogus billings years later!"

"This place should be shut down ASAP!!! They REFUSE to see me unless I pay out of pocket even though I have the best blue cross blue shield insurance you can get!!! They are scamming people!!!!"

"It's a great ER. Hardly any wait time, and doctors know what they are doing. The primary care side of the business needs some work on the admin and provider side, but they are great to work with. I have had some issues getting prescription filled from the nurse practitioner, as my health insurance declined filling them from an ER instead of a doctor's practice. After a little bit of back and forth between nurse practitioner, pharmacy, and insurance company that was resolved. However, it remained an issue throughout. Availability of a nurse practitioner and response time was challenging at times. So, I switched over to a family doctor across the street. That said, state-of the art ER equipment and ease of care are second to none. Just make sure that you are adequately covered or that you sign up for membership BEFORE you get care. Can be done online. While they state that you can sign up when walking in with an emergency, that has not worked for me and created quite some issues with billing that took two years to resolve. In all fairness, the billing team were polite, helpful, and resourceful throughout."

"The kindness and attentiveness was exemplary. I have a fear of needles and IVs. However they spoke with me during the process and distracted me and before I knew it it was done. The nurses were amazing and you could tell they cared. The doctor was very calming and asked critical questions. They checked for everything and never made me feel like a nuisance. The facility was very clean."