Memorial Hermann Katy Hospital 23900 Katy Freeway, Katy, TX 77494

"This is the most inconsistent hospital I ever had to receive care from. The nurses are burnt out with horrible communication. The operators for food are rude and get your order wrong. Outpatient care is horrendous. You can never get someone on the phone. Financial assistance team sucks! Do not risk your life with this hospital. Try and make it to Methodist!"

"The entire ICU Team was amazing! Special thanks to Ms. Chelsea, PTA for her professionalism, transparency and compassion. Also special thanks to Ms. Mary, Diabetic Educator, her patience was God Sent and it is evident that she loves what she does for patients."

"Casey,RN with labor and delivery was absolutely fantastic. My sister did not have a happy ending to her story, Casey was the most comforting, knowledgeable, caring nurse I’ve seen in a long time. We are forever grateful my sister had you during the worst night of her life. My family is just super blessed to have an angel like you to watch over my sister and her husband through the most traumatic moments. Casey is a charm and does her job well."

"I am giving the ER department 1 star but would give a 1/2 star if that were an option. My experience here at the ER was terrible. The triage nurse, Cynthia was extremely rude and made a couple back-handed comments that were very rude and unprofessional. Half the staff were not wearing masks. This is concerning providing that they are in contact with hundreds of patients on a daily basis. It is very irresponsible, in my opinion. I am in the medical field and the treatment I received was worse than the primary reason for my visit. I ended up leaving the ER. Before, I exited the ER, I requested to speak to a charge nurse and waited about 15 mins. The 2 nurses at the front desk were chatting the whole time. I am unsure of their roles in the ER department, but were unimpressed. Unless, I have a traumatic injury or not cognizant to make decisions on my own behalf, I would not consider coming back, EVER."

"If I could leave less than a star I would!!! Never in all my years of living have I ever experienced this level of poor 3rd world country healthcare! This ER is worst than the slums! If you’re in pain be prepared to muster the last bit of strength you have to walk around since no wheelchair is provided and the nurse lets you know it’s ok to walk while you’re feeling pain. Be prepared to carry your own stickers, blood pressure cuff and IV bag as you’re bounced from hallway to hallway so don’t bring a bunch of stuff because you’ll have plenty to carry. The amount of HIPAA violations from hearing other patients PHI and reason for visit is despicable! No privacy whatsoever! No comfortable seating. No nurse call light given in the event of you needing one. Bring your own blanket and socks as no nurse rounding is done to see how you’re doing or how they can help. The cleaning staff/ pest control must be nonexistent as mosquitoes and other bugs flying around. Cobwebs everywhere. Windows disgusting! Chairs are sprayed with an unknown substance, but not wiped down to allow patients to sit! There is no AIDET from staff so you just sit there talking to a bunch of different people that don’t introduce themselves with their credentials or provide explanation as to why different tests are needed/ medically necessary. Just an overall walking lawsuit facility. The generic message that will come in response to this review sounds repetitive and as if nothing will change. This should not be what healthcare in America should look like. No patient should have to stomach this atrocity of a facility! I have attached where patients receive care in this ER. Go at your own risk and if you have anything you do not want strangers knowing about stay away!"