Quest Diagnostics 2525 West Anderson Lane, Austin, TX 78757

"I'm finding a disturbing trend with both CPL and Quest in regard to drawing blood from pediatric patients. Today I brought in my 8yo and the phlebotomist could not fill the vial - and it was the only one available because it was for a trial from TrialNet. I'll be skipping this location and the CPL on Far West from now on."

"My appointment was at 11am so I got checked in at 10:50am and was seen at around 11:20am. It was an easy process and the staff was friendly. Most importantly, my vein survived! No complaints here. If you made an appointment, you can either check in at the link they send via text or by entering your phone no. at the kiosk and showing your DL. If you're a walk-in, you still need to check-in at the kiosk and that might take a few minutes. Overall 10/10."

"I had made an appointment for some testing and they lost my urine sample. Then when I came back to fix their mistake and give another sample, they made me waiting almost an hour in the waiting room. I was told I could just walk in and give a new sample, no appointment needed yet I still had to wait an unacceptable amount of time to fix THEIR mistake. I spoke with 3 different techs and the first 2 showed no care or concern. Never coming back to this location again"

"Little warning on this location. They’re going to send you text with a link to the location. Do not use that link as it will navigate you to a Walgreens several hundred yards away. This confusion will then delay you in arriving to the actual location which is buried inside a Walmart with no signage. If that delay is more than 1 minute they will cancel your appt. They will then inform you that they are aware of the issue with the text, this actually happens all the time and there is nothing they can do to help you (despite a 100% completely empty waiting room). They will also ask you to provide feedback to corporate….absolute joke."

"I was so easy getting my lab work done at this location. I was able to schedule online and complete registration online. Arriving all I had to do was scan my QR code and sit in a socially distanced chair. The waiting room is a good size, but being able to see Walmart outside the door is a tad surreal. My phlebotomist was very professional, and I didn't bruise from the draw. This location has convenient hours, even on weekends, so I think I'll come here for future lab work needs. (Besides, I can do some grocery shopping when I walk out the door!)"