Hampton Inn & Suites San Antonio Riverwalk

"You can walk right down to the Riverwalk and the room we had was like an apartment. The staff was friendly as soon as you get out your car. Also they tell you about cheaper parking which was a plus since we didn't use are car the whole time we were there. Would definitely use them again."

"No free parking and costs $40 for a night. Easy access to river walk. Smelly bathroom and view from the balcony was less than ordinary. Not worth the price. Bottles of Hand wash etc. were almost empty. Breakfast was good."

"Why To Stay •Very clean and updated rooms. •Updated and renovated hotel •The riverwalk balcony rooms are great Why Not To Stay •As of 12.13.23 Security is an issue on direct entrance to river walk. Lots of homeless in that area and it’s really bad as it’s the primary reason we booked this place. •Check in is at 4pm check out is at 11am •No direct access to many restaurants •Parking is $50 pulse valet tip but if you park directly across the street where they park your car is is $31 you save about 50% on parking and again it’s literally across the street. •Hotel is generally overpriced for its amenities and locations and lack of security. Breakfast is not good. Staff is not nice but not rude. We didn’t have a problem with anyone. Would I Book Again? You don’t stay at a Hampton for “the experience” but you do not want to compromise your security at the same time. Probably not as there are better locations. This does not mean that it’s a bad choice for you it’s just the lack of security on the direct riverwalk access behind the hotel that STILL has not been addressed."

"We have 3 rooms and here for 4 days. The staff has been great. Everyone that we’ve encountered has been very nice and helpful to anything we’ve needed. There are a lot of unhoused individuals that stay right out front of the hotel. That isn’t a huge deal but there were a couple sketchy incidents and there were about 15 of them staying on the backside near the riverwalk entrance and as a group of girls, there was no way we could walk through there at night. We decided to take the long way. I think having hire security to make sure the guests are safe would be helpful. 2 of our 3 rooms had the most unpleasant views. Thankfully we weren’t there for the views because if so, we wouldn’t have stayed. The bunk bed rooms they have are great for families!"

"Upon arrival we did not have hot water and rather than changing our room we were told a mechanic would get to it. We then couldn’t shower before our dinner reservations. In addition they no longer clean the rooms daily which is extremely inconvenient and should be communicated more clearly. When we asked the front desk for housekeeping to be done we were told the best they could do at that point in the day is send up new towels. They sent one floor towel and one bath towel. Clearly if I’m asking for towels I’m out of them and would need more than that. I’m overall disappointed with the experience. The breakfast selections were edible but fairly disappointing. The fruits looked old and brown. Overall value to money was not worth it."