SimonMed Imaging - Med Center

"Although the staff was kind and professional, the corporate policy of not allowing patients setting appointments for x-rays (walk-ins only), needs to be evaluated. I had to wait 1 hour and 20 minutes for a 5 minute x-ray. I watched numerous people come and go as their imaging procedures afforded them the luxury of setting an appointment. I expected a 30 to 45 minute wait based on their walk-in policy. I traveled one hour to the facility due to my doctor's request. I don't ever plan on doing this again unless their policies change."

"The staff was awesome explained everything in detail that was going to happen and why. The ladies at the front desk were very nice, not a long wait time to get in to be seen. My experience there was great."

"Unfortunately I didn’t have a good experience with this center. I was referred by my dr for my 20 wk anatomy scan. First, I was rescheduled the day before my appointment because the ultrasound machine was down for maintenance. Of course, my partner and I had already requested off of work so had to change at the last minute. For our rescheduled date, I confirmed my appointment and got notification they would “see me today”, less than 30 minutes before the appointment I got a call that the machine was down and they wanted to reschedule me again. The solution offered was to reschedule me for tomorrow at a different location, obviously not the most feasible when you have two individuals that work and need to attend. At the point of the call my partner and I were already off work and on the way to the appointment. I was put on hold for about 10 minutes and told they were trying to reboot the machine. Since I was already on the way I told the staff I would be there and wait. Coincidentally when I got there the machine was working again. I did have my scan but the tech could not see the gender so now we have to cancel a planned reveal. Overall operation just seemed unorganized and strange that an imaging center, which I would assume does a fair amount of ultrasounds, would have one of their most important pieces of equipment down. I am generally understanding of business and operation but was not pleased with how the reschedules were handled. I will most likely need another ultrasound but will try another location or imaging center entirely."

"They cancelled my appointment without letting me know! I was lucky to see it before driving 40 min! I wanted to check the exact appointment time and paperwork on the website, but I couldn’t find my appointment. It was in the ‘cancelled appointments’ section, even though I received a confirmation message! When I called them, they said, ‘No, we didn’t cancel it; it just needs to be rescheduled.’ Are you serious? Did you ever think to notify me?"

"Very disappointed I had an appointment for 9am I was asked to arrive 15 minutes early. My vehicle was totaled during my accident so I have no transportation. I have had to make arrangements to get to my appointments. I had our granddaughters yesterday and had to get them up to go with me. We were 1 or two blocks from your facility and at 8:28am I received a call telling me they had to cancel my appointment. She said it was due to the MRI being broken the day before. I understand you can control equipment failures. However if you knew the equipment was down yesterday why didn't you call people and inform them of this. Instead of waiting until the morning of their appointment. She then tells me well your appointment is at 9am and we don't open until 8:30am and I came in early to call people. I told her my appointment was at 9am however I was asked to arrive 15 minutes early. I live in Channelview which is probably 45 minutes or more away so we left early due to traffic. I asked why I wasn't contacted the day before to tell me it was broken? She told me that they thought they could have it repaired by the time I arrived. That made no sense if you open at 8:30 and my appointment was at 9am. How do you expect it to be repaired by then? Then I asked if there was another location and she said yes but they were full and had no openings. I know it wasn't her fault but I wish someone would've reached out to me the day before. So I didn't waste my time ,gas ,getting a ride there and having my granddaughters up early to ride with us."