Galleria MRI & Diagnostic

"Unprofessional. Came in earlier than my appointment like they suggested me to do to accelerate the process. Kept me waiting over an hour. I had to reschedule because I had other things to do."

"I paid for two additional MRI CDs and picked them up this week. Each CD was supposed to have two MRIs on it - cervical and lumbar. I went to my doctor the following morning with the CDs and unfortunatley, the Lumbar MRI was not included on the CD. When I brought this to the staffs attention over the phone they said they double checked it and that I could bring it in and they would look at it. I explained I would prefer them to make the CDs in advance so that I do not waste more time, and they would not do that. They also said they would not provide a refund for the CDs. At the end of the day, I had to schedule a follow-up with my doctor because of their mistake. Additionally, I have to drive back to Galleria MRI to get new CDs and then drive back to the Med Center to bring my doctor the MRI. It was a very dishearteneing expereince to be dismissed and have all my time wasted with no refund. Additionally, I found this facility to be dirty and disorganized when I had the MRI. The tech lacked professionalism. I will let my chiropractor at CORE chiropratic know this is not a place he should be sending his patients. Overall, they have lost my future business and I would not recommend coming here. If your doctor sends you here, ask to go somewhere else."

"Schedule issues for sure, not very clean, staff not friendly at all (picture is how they close the receptionist window to avoid patients). Advised to come 30 mins early for paperwork to wait over an hour to be seen for a scheduled appointment. Was told by the receptionist that it’s a first come first seen operation and that patients sometimes wait 1 to 3 hours to be seen. I was sent here by my attorney not satisfied whatsoever."

"Didn’t see a doctor for 2 appointments in a raw late April and May, today is another follow up visit and we are already 30 minutes after appointment time although arrived 10 minutes prior to appointment time. They seem to be limited number of doctors. When we checked in I noticed the same doctor was double booked for our time 8:30. After almost 10 visits I can say everybody here is nice but I don’t really feel we can rely on this clinic for effective treatment."

"Office staff are very kind and courteous. Very easy paperwork (all digital!) and quick check in. Place was very overcrowded, especially post COVID. Need to work on the scheduling. I was scheduled in at a 1:10, and a 1:30 appointment was seen before me after 2 PM while I was waiting. When going up to ask, we were told they were running behind and the doctor was choosing files. What is the purpose of an appointment if we aren't going to be seen in order? Other than that, the doctor was kind and explained my options very well. Appointment itself with doctor was quick. Decent experience."