KAY Jewelers

"I came in with a necklace that had a knot in it. Drake was very helpful and worked hard to undue the knot. I appreciate the customer service. Britney was also very helpful!"

"I had a bad experience today I came by to get my ring clean and one of the lady’s came up towards the counter I was thinking she’s going to assist me I smile and said hi and without me finishing my sentence she’s tells me be patient I’ll be with you. It’s highly unprofessional to be talking to a customer that way if she would have said it differently like welcome in give us a sec will be right with you I would have totally be fine with that. Also when she finally got to me she didn’t even ask for my info. My ring cleaning hasn’t been documented for my insurance cleaning."

"My girlfriend and I visited KAY tonight pretty close to their closing time to look for engagement rings. I was not expecting such a good review of diamonds when we went, but Cameron was excellent! He was very knowledgeable about everything—cuts, bands, prices, you name it. He helped my girlfriend pick out her dream ring and told me the easiest way to get it! Megan, the manager, came out towards the end, and we talked to her until after close. We genuinely enjoyed our visit and will definitely be back. :)"

"Do not waste your time at this store. I used to be a loyal customer and have spent lots of money at this location, but the incompetency of the staff and management has taken this store to the bottom. My husband and I wanted to purchase a Tungsten Carbide ring that was originally $349.99 but there was an adverised signage stating that this ring only was on sale for a limited time for $199.99. They refused to honor this price because they "forgot" to take down the sign. This is false advertisement. We bought the ring anyway because it was my husband's size and only one they had. I proceeded to call Kay's Customer Connection Center the next morning. They were also very rude not accommodating. So, take your money and purchase your jewelry elsewhere."