Molly Maid of East Louisville & Oldham County

"They did a beautiful job for the first clean of my home. Very impressed."

"Katrina and Yoshi clean our home once a month and always do a wonderful job! Thank you, ladies, for your work ethics. We really do appreciate you!"

"When I initially reached out to Molly Maids my number one concern and priority were my floors and baseboards. I stressed this both on the online form and again when I spoke with the office. I was quoted 2-3 hours for my square footage and and number of rooms and bathrooms. The maids took 3.5 hours to clean and I was charged $392 so imagine my surprise when I came home to over half of my floors not vacuumed including the steps and NONE of the baseboards done. I reached out to management to ask why no one called and told me that the job wouldn’t be completed and they only answer I got was it took them longer than expected. Someone should have called to let me know it was taking longer and I would have told them to ignore the bathrooms and other areas and to focus on the floors and baseboards like I originally requested. Would not use this company again. Also the maids said they were here for 3.5 hours but the time stamps on my cameras say different."

"They canceled on us the morning of our move out cleaning service, which was the last day of our lease. We have been with them for 3 years and have always been flexible when they needed to change the cleaning time. The fact that they did not care to cancel on us last minute, and leave us scrambling, when it was our last cleaning service is very disappointing and unprofessional."

"I now, have a dirtier house than before they came in. The 1 star is for the employee that came and was nice, Audrey, otherwise the whole experience was a disaster. Scheduling issues, no shoe covers, attitude from the other employee. They came in, walked with their shoes all over my house and then said they can't clean it. If they couldn't, they should have told that when they were giving an estimate. The attached pic is their reaaon for not cleaning the tub."