Hidden Cove Park and Marina 20400 Hackberry Creek Park Road, Frisco, TX 75034

"We had a horrible experience there. Night security doesn’t know how to speak with people and doesn’t have a good attitude and he is looking to make trouble for guests. We had a night pass and asked them for a fire camp by the phone and they gave us permits. A security guy came to us and ordered us to put out the fire and when we asked why he said seems you don’t want to do that and he called the police and firefighters. Firefighters extinguished the charcoal and were shocked because the fire was almost off. Police forced us to leave when we asked the manager to refund our money they said we were not gonna give our money back and the police kept saying to pack up and leave and when we asked the reason they said you have to leave otherwise you will be arrested. I don't know how the security explained the situation to them. I don't recommend this place to anybody because they easily ruin your vacation and don't care about kids and family. My son kept asking why they doing this to us! Police should have been for our safety and been more aware of to how handle this kind of situation but unfortunately, they discriminated against us and finally kept us in jail for 24 hours and charged us for criminal trespassing even with having the permits. We had a harsh experience and still have stress and headaches. This is embarrassing and unfair to treat normal clean citizens as criminals. You are just lying, your security is a mean person. You don’t know customer service and how to talk to people. You could solve the problem without any trouble if you want. You didn’t refund our money when we asked you to give us our money so we could leave, so what do you call this …theft, scam"

"Reply to the reply by the owner: Please stop making fabricated reply to cover up the situation. (Read through the whole review and the reply to the owner) Watch out the night shift security man, named Toni, he was a nasty individual. He approached my car from behind knocked on the window with huge attitude, behaving and speaking like he has all the authority in the world, mocking and treating me I’m a trespasser with three young kids behind. He did not even check my windshield annual member sticker and started yelling and telling me stop roaming around “my park”. I stopped by the office to speak to the manager after the horrible experience, of course they didn’t care. I saw another person arguing with him when I stopped by the office, this park is obviously dealing with wrong employee. What a great way to ruin a family’s Labor Day break! Reply to the reply by the owner: Please stop making fabricated reply to cover up the situation. I stopped on a drive way in the RV park area momentarily and saw the security car behind me and then I moved my car to a RV parking nearby to have the security truck pass by..the truck blocked the way out of the RV spot and initiated the incident. you have no idea what exactly happened at the moment. Why don’t you apologize for the unpleasant experience of your customer had to deal with instead first and tried to understand what exactly had happened? By the way, I am a paid annual member over the last 5years and had used RV sites before so I know the rules of the park."

"Very good area, came to fish and didn’t catch much but it was a scene. Open and nice area. Boat ramp is a little steep. I’d recommend a 4x4 just in case. Lake level was a little low plenty of water craft to rent. Didn’t get a chance to try the restaurant but will next time. Day passes are all day till 10 PM and it’s completely family and friendly. Id recommend checking this place out. Staff was very helpful kind and knowledgeable."

"First time at hidden cove. It was relaxing. The view was great. We had a graduation party at the cabins and it turned out great. The only negative was the 20 dollar entry fee to the park. I guess they have to make money but I would assume they also charged the people who booked the cabin. Who knows... Would still recommend for anyone who is having a gathering and wants the lake/outdoor setting."