Quest Diagnostics 9234 North Loop 1604 West, San Antonio, TX 78249

"This location is conveniently located for me. I always get excellent service and the wait time is minimal. Scheduling is easy online, and I feel comfortable with the staff."

"There were only a couple of people there. I checked in with the text that Quest sent as my daughter was parking, I walked in then sat down, I was called in in minutes, the young lady that drew my blood did a great job, very little pain, very polite & sweet. Gave a urine specimen & I was on my way out the door. Great service!"

"Excellent service & caring staff. Karina was truly helpful despite my stressful situation with my lab orders not being in the system & made my visit pleasant although I will have to return. Thank you for the kindness & caring you showed me!"

"The Phlebotomist was fantastic. The appointment procedure was terrible. Customer service was literally non existent. No exageration. as in drawn blinds and an Ipad on a stand that one needs to realize is there and figure out on your own. there is NO ONE not one person to help at any point or with any part of the system or to resolve issues. The wait time was an 1.25 hours. if you take the option to leave and come back you have to know to go back in the ipad and get your name in line for another 10 min wait. Quest has horrible hours as well. This location closes at 4 so there is no ability to pop in after work. hitting it before work is not an option without taking time off because of the over an hour wait times. If I go in at 8 right when they open, I MIGHT make it to work by 10. The wait is longer than a lunch break. The staff has been trained to placate and not acre about the wait times. Quest is one of the highest billing cost labs. For this cost they should have more service. a 2 min blood draw should not tie up half a day."

"Best quest experience ever. Booked an appointment online. Didn’t even have time to open my book before I got called back. Valerie was an awesome tech. Highly accurate single stick and a joy to be around (even before coffee). Actually left with a smile on my face."