Comfort Master 51 Wichita Drive, Nicholasville, KY 40356

"Great work from comfort masters. Always on time, awesome customer service and you can tell the techs care about their customers. Keep it up!"

"Our geothermal system took a hit from a fire caused by lightning. Comfort Master has been with us every step of the way, and it is so nice to work together with a company that hires good people."

"Disappointed in their lack of value in customer relationships specifically a nearly 12 one on NEW equipment. Flabbergasted at follow up on an issue THEIR tech caused. We used their maintenance program on a new system from 2010-2020. Took a Covid break and resumed June 2020. When the technician serviced/inspected the unit in the attic he noted a leak in the condensate p-trap. Had a large crack. That area was passed the edge of the unit and drip pan. He then placed a small round pan under the crack. Did not mention needing to fix that $12 part. Instead he attempted to sell us an over flow switch at almost $200. Get this… (We had one) working order and right in the overflow pan waiting to be called on for duty. It would NOT had solved this issue since the system wasn’t backing up at all. The line was clear. Just clearly cracked. Probably from time and temp fluctuations. Fast forward to September and the leak has saturated subfloor and drywall. Photos were sent to The office and manager to have them come fix it. Their answer was that it had been more than 30 days since they were out and they would see when they could get on the calendar for a call that we would have to pay for. After more than 12 years as a customer and they can’t even “check it out” without a fee when I have provided photo evidence of what their technician did?! I can assure you that my 85 year old mother did not go up into the attic and diagnose the location of a leak and put a pan under it. The office staff member named Chris was rude and lied to me when I asked if she discussed with the owner. When I did reach the owner, Walter Mellott, he looked at the photos and said he saw several issues and would need to talk to his office. I figured he would follow up with me. Nope. He had the rude receptionist let me know that they were still going to charge me to come out and see what their employee (who is conveniently no longer there) did to our unit that ultimately causing the water damage to subfloor and drywall. All We wanted was for them to fix the p-trap. We are planning to do some updates in the near future. Where has good honest customer service and relationships gone? Why would YOU pay a company to come 25 times only to treat YOU like this. CHRISTY for her 85 y/o mother in Lexington."

"Matt and Jesse installed new gas furnace and air conditioning with excellence today. They arrived at the scheduled time and it was a pleasure interacting with them. Very efficient, knowledgable, and hard working men who did a great job cleaning up after themselves and hauling off the old system. They replaced a system that their company installed in 1992 along with the duct work when the house was built - 30 years of service. There's a reason that a company is still in business after 30 years - it's called excellent work and support. Thanks, Matt and Jesse!"

"I have been working professionally with Comfort Master for the past few years -- Butch, Scott and Brittany are awesome to work with. I called them about replacing my extremely old AC unit and within a day I received a quote including all labor and materials. A few days later I called and Brittany was able to schedule an appointment within a couple of days. Today I had Doug and Jacob out to install my new evaporator coils and the new heat pump -- which required disassembling and moving my furnace out of a small closet. It took them most of the day to disassemble, install the new unit and put everything back together, but they were extremely friendly, thoughtful and experienced. I am very grateful we chose Comfort Master and am happy they stand by their products! Highly recommend!!!!"