Hilton Garden Inn Fort Worth/Fossil Creek

"I have done a lot of traveling and been loyal to Hilton for a long time. The customer service and staff friendliness at this location is less than desirable to say the least. Also of note, if you don't get your coffee before 0930, be prepared to pay Starbucks prices for hotel coffee."

"Everything was fine till this morning. The hotel is very clean just like I like it and was headed for 5 stars. I think the employees need a retrain on the privileges of Diamond members! 2nd time in as many weeks that I've run into issues. I sat for several minutes enjoying my coffee didn't see any questions being asked of guests till I got up to get some fruit. Guy tries to act like he's trying to help but really just wants to know whether I have a voucher. I told him I'm a Diamond Member and if its not covered ill pay. He proceeds to question me about my room then my name. Only to find out from the lady at the front that yes I have all the bells and whistles. I don't appreciate being questioned period. I don't appreciate staffing not knowing the benefits of the membership levels. We give way too much business to Hilton to have these "kind" of issues. I do not want to bring race into this but if the shoe fits wear it! Look at my review from last week in Wichita Falls similar situation. Training is definitely needed some diversity training would be great as well!"

"Terrible customer service!!!! Do not recommend! Made us stay in a hot room, with a broke AC. Then lied and said they would refund me. Now disputing with credit card company and still have not received refund. Will NEVER be back. On top of that, they allowed the room above us to bang on the ceiling all night. Then said they cant control noise in the hotel!"

"NO SHOWER for the 2 nights we stayed in Room 209!!!! We booked 2 rooms, Sat 9/23 and Sun 9/24. Late check in on 9/23, the water in shower was scalding HOT, could not adjust. We told front desk on our way out for breakfast on Sunday at 9:30am, they sent maintenance. When we returned approximately 1.5 hours later, could tell maintenance had been there, we had plans for the day and left assuming it was fixed. We returned approximately 8pm, water in the shower ran tepid when turned on then immediately scalding HOT. We had been out in over 100 degree weather all day. We had to soak washrags and let them cool before we could use them (sponge bath anybody?). We explained to desk clerk on Monday morning....2 NIGHTS WITHOUT SHOWERS!!! They sent maintenance while we were at breakfast, but we had to check out and travel by 11am. We were told this would be reviewed with a MANAGER, I have not heard a word. REFUND IS WARRANTED!!!!"