Family First Appliance Repair And Installation 111 Brookview Drive, Nicholasville, KY 40356

"I just want to thank Chris Carter for his service today. My dryer had stopped heating and I called another company before Chris Carter and they came to look at it to my surprise they price me 300 and some dollars to change a fuse the company also told me that my motor on the dryer had gone out. He put on some different parts and went back up and put my old parts back on. Long story short there was nothing wrong with my dryer nor the parts only my vents needed to be clean. Chris Carter seen where the other guy didn’t connect a plug,Again nothing was wrong they was going to charge me for something that wasn’t. Thank you again Chris save me a lot of money still I paid the other guy 104.00 for nothing."

"This company was sent to us to repair an appliance through a warranty. Although our appliance is now fixed, communication was absolutely terrible. It took way more time than it should have taken, and we were left waiting for 8+ weeks for a repair that should have, at most, taken 2 weeks. I think that this company needs additional manpower to communicate with their customers, and additional employees to visit sites for repair and diagnostics. Although this business may be Chris' livelihood, there are people depending on you to meet these needs so that their day to day lives can run smoothly. I understand that you work with warranties, but if this is making your plate too full there either should be delegation or there should be some work done to improve time management and communication skills. I do feel that Chris has what it takes to run a successful business, but in order to do so, there has to be some changes made."

"Chris is down to earth, honest, and helpful. Having your washer break is inconvenient no matter what. You gotta have patience with Samsung warranty department but Chris has always delivered on his part of the deal. In my opinion, 5 stars."

"Chris is AMAZING!!! Last week our washer started making a load noise on the spin cycle. We called another company and they came out charged us $127 to diagnose and cost of repair was over $800 for a 18 month old washer that only cost around $800. We called Samsung, they offered us a one time extended warranty to send us a certified technician. 1 business day later Chris called, I sent him all the info and he came out same day as promised and diagnosed the right issue and worked through the issue with Samsung before he left!!! Support local businesses & give Chris a call!!!"

"Chris has been so professional and responsive both times we've used his company. This summer, our dryer made a loud noise, he came out the next morning... broken belt, easy quick fix. Last night our dryer's heat quit working, called them this morning, he just fixed the broken heating element and fuse, also cleaned what little lint was in the machine, easy $205. I see the other poor reviews and understand they may have had some challenges. From both of my experiences, they have been great!"