Hampton Inn Fort Worth Southwest Cityview

"The rooms are average but worked well for our purpose. This review is more about the staff. After a bad experience with an online reservation company, they went above and beyond to make sure we were well taken care of and the reservation honored. Kudos to he staff, they are great. Oh, and the Texas shaped waffles are a bonus!"

"This has been the worst hotel stay in my life. I am usually happy with Hampton Inn’s however this one did me dirty. I had to switch room three times in this hotel. The first room I entered was dirty and not at all cleaned. They apologized and gave me a new room. The second room had a grasshoppers infestation. When I confronted the front desk about the issue they told me that it was normal and that I had don’t to worry about. They refused to do anything about it. I had to call corporate to force them to switch me to another room. Unfortunately the third room also had an infestation problem. At this point I had to play the role of an exterminator to the point where I was able to sleep comfortably. This was a horrific experience. I will not be coming back here again. Please avoid this place at all cost. It’s not worth the struggle. I had to beg them for a discount that the corporate office gave me. Not cool."

"My husband and I stayed here for my birthday trip to Ft. Worth and we were SUPER happy with their services. Escobar who was hosting the front desk was very upbeat, positive, friendly, extra accommodating, and went above and beyond to make sure our stay was perfect. It’s often rare to find someone who is upbeat and always happy to help, yet he achieved this hands down, as well as the remaining hotel staff. We were greeted with a smile and helping hand from the housekeeping staff as well. We will definitely stay here again due to their service alone. We want to say a big THANK YOU to the staff members who assisted in our stay! We hope you all have a blessed day! God bless! See you again soon :)"

"Staff was amazing. Rooms are always great at the Hampton I can always count on them to have great rooms. Bike seat was broken at gym. Restaurants just minute away. I would definitely stay there again,!"

"My husband and I booked a room after speaking with Che at the front desk. She was patient and kind while answering all of our questions during the (what felt like) 14 calls we placed after reviewing the website and competing hotels. Her customer service and demeanor was the deciding factor that helped Hampton Inn earn our business for an upcoming trip!"