Praters Appliance 7790 Main Street, Jeffersonville, KY 40337

"Had an appointment window 7AM to 11AM, never showed up. Called at noon, I was told he will call the technician and call me right back. Never received a call back. I called three times and no answer. Left messages but never heard back."

"Thank you Jason for coming on a Saturday to fix my refrigerator. You should call Jason if you have a problem. He did a great job of solving my problem."

"Never came when he said he would. Finally came out, said it was the circuit board and that they were gonna order parts. Over a month and nothing. Called for 3 weeks said “they’ll be here at the end of the week” lied. Then when the company called LIED and said nothing was wrong with the dishwasher that’s why he didn’t order parts. Straight up LIED."

"NEVER pay until the job is done. When the home warranty rep said they wouldn't pay Prater until a few weeks after the job was done he looked upset, so I broke the number one rule for anyone having work done, I paid him up front and told the insurance company to reimburse me. I learned my lesson. Prater said a part my oven needed would be in in 10 days. 10 days came and went, then 3 weeks and he still never called me back. I called him and he said he was going to get to it the following day. A few days went by and he never called me. I called after that and his brother answered. The brother said they would give me a refund, that something went wrong getting the part. There have been many calls and many promises to get the refund to me, but it has now been 3 months."

"Came two times to work on washer, was not spinning water out, still did not fix, promised to come back and fix, never heard from him again, been over five months. Can not recommend!"