Ferrellgas

"Awful experience. We moved into our home earlier this year and there was a Ferrell gas propane tank on the property. The tank was leaking so we decided to install a heat pump. We had to call 3 times over a month to get them to finally come and pick up their tank. Then they want to charge us a $206 pick up fee for something we have never used."

"Have a 19 year old battling stage 3 cancer! Children’s opted into helping us with our tank and we had communicated this pledge to ferrellgas but they decided to come pick up the tank when we were supposed to be getting it filled this week"

"I have been very happy with Ferrellgas, When i moved into my new house that had an existing Ferrell tank I had a first fill before winter, it was very timely and at a good cost. After the initial fill i started to have a problem with being able to run my gas stove and my fireplace at the same time. I called Ken and he quickly came out and completed troubleshooting to determine the regulator needed replaced. Ken had the regulator replaced and I was back in business. a few months later I noticed that it seemed i was using more gas than what I should with my main use being for the gas stove. I called Ken again and he was right out to check again and found a faulty regulator that was leaking out of a pressure valve. Ken quickly had the regulator replaced and then called for a refill for my tank at no charge. Great customer service."

"So if you have good credit and run out of propane, they will come out that day and fill your tank no problem. If you have bad credit, but pay for the minimum 200 gal. Filling you have to wait and they can't give you a date they will deliver it. That is unacceptable. Especially if you have a family and no other source of heat in the winter. These people are rude and don't care about customer service. I would never recommend ferrel gas to anyone, not even to my worst enemy."

"What has happened to Ferrellgas since Mr. Gullion has been away?!? I'll tell you exactly what's happened; it's turned to crap!! Our family devoted 30 years of service to this company and as customers were generally satisfied with the exception of the price of gas. The prices were never lowered or fell like with other companies, but rather maintained the same rate or even went higher. $2.39 doesn't sound like much but when you use 800 gallons it really adds up. I know of some folks who pay much higher rates than us, but that's neither here nor there. The main reason we switched was the lack of professionalism offered by Mrs. Tackett the customer service person working at the Sparta location. Here are a few tips for her in the future should she read this. 1. Please try to refrain from making those terrible faces when a customer comes in to speak with you. It's typically appropriate to ask a customer how they are or things like "how may I help you?", not "yeah, what or ok". Customer Service 101. 2. Loose the attitude. Not everyone who comes in to speak with you just came out of the bar next door or the boob lounge, but are perhaps influential customers who do quite a bit of business with your company. Even if they were from either of those establishments your courteous demeanor should still be expected; no exceptions. 3. Appreciate the customers you have. Customers appreciate feeling valued, not being told you don't care about their 30 year good standing relationship. "Thank you", "we appreciate you", "whatever I can do to help", are great helping statements. Feel free to jot these down for future customers. 4. Speaking poorly about previous managers at your business, ie the now local mayor, makes you LOOK bad, not the person you're referencing. 5. Lower your prices. In fact, being more competitive with the current competition would most likely bring you more business provided you treated the customers well. Southern States all the way for us after this experience. 2.09 lock in rate AND the clincher is, they actually appreciate our business. BTW, did I mention you're losing many members of our family as well? Our two homes, 3 uncles, a set of grandparents and whomever else we tell. That's 6 homes in case you lost count. Good luck in the future treating people that way!! Sincerely, The now happy customer"